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User review of Jira Service Desk

An exceptional tool that keeps the team organized.

- by Noel

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

JIRA has been excellent in organizing and letting everyone be responsible on their own tasks. What I like most with it is being able to delegate tassk to a certain person or department. Everyone on the team can see which jobs are currently being done. It ensures accountability for everyone.

What aspects are problematic or could work better?

Jira appears to be part of the my organization's "intranet." It makes it hard to gain access to it if I happen to be away from my work network. It's not really a big deal. But it'd be nice to be able to gain entry to Jira even if I'm not at home or at work.

What specific problems in your company were solved by this product?

JIRA is one heck of an interesting software. I began using Jira sometime back. That was the time where I was working for an advertising publisher. JIRA was brought to me where I can make a work ticket and delegating tasks to certain people or teams.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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