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User review of Jira Service Desk

An ideal tool for doing micro-management on projects.

- by Rafael

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's been several years since using JIRA service desk software. The UI is really precise and highly intuitive. Our team consists of more than a dozen professionals spanning all over the globe. They contribute to the project each day.

What aspects are problematic or could work better?

I've yet to personally come across anything that I hate with JIRA. The only thing it's lacking is its live chat. I wish it's available within the tool. This would greatly enhance the user experience.

What specific problems in your company were solved by this product?

Having the precise cross-section means a lot in project management. This goes from the feasiblity study to deployment to testing to production/regression. This tool does its job in keeping everyone in the same page. It bridges the gap between individuals working on a project regardless of location.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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