An ideal tool for doing micro-management on projects.

What are the best aspects of this product?

It's been several years since using JIRA service desk software. The UI is really precise and highly intuitive. Our team consists of more than a dozen professionals spanning all over the globe. They contribute to the project each day.

What aspects are problematic or could work better?

I've yet to personally come across anything that I hate with JIRA. The only thing it's lacking is its live chat. I wish it's available within the tool. This would greatly enhance the user experience.

What specific problems in your company were solved by this product?

Having the precise cross-section means a lot in project management. This goes from the feasiblity study to deployment to testing to production/regression. This tool does its job in keeping everyone in the same page. It bridges the gap between individuals working on a project regardless of location.

Are you a current user of this product?

Yes