Excellent software for managing issues

What are the best aspects of this product?

Jira Service desk is a one-of-a-kind solution for resolving issues and managing projects. I like that it has a self-service capability that allows users to find answers to their queries by themselves. On top of that, it is a great tool that can create bug reports. It even generates detailed reports regarding application problems, which task owners could peruse to help them fix those issues. Our team also enjoys the collaborative features such as comments and discussions, allowing everyone to help everybody.

What aspects are problematic or could work better?

There had been bugs in previous iterations of the software but the development team looks to be hard at work in fixing them as they go away with every new update.

What specific problems in your company were solved by this product?

Our company is now better at handling issues because of Jira. It provides us with detailed analyses that enable us to work on problems easily. What's more, Jira helps us keep track of issues so that we know what else we need to work on. Because of this, we can also determine the productivity and efficiency of our team members.

Are you a current user of this product?

Yes