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User review of Jira Service Desk

Ideal for issue and story management in one convenient platform.

- by Jenna

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The JIRA functionality in terms of management and control all function in one location. This makes it an excellent and useful software. It fosters the creation of stories and issues at hand. Subtasks can be linked ot their stories. Work log is manageable and highly effective in counting the efforts made by people.

What aspects are problematic or could work better?

JIRA tends to be a bit hard to setup. Using it initially can be a pain. For those who are new and not wary of task management, it can be challenging. Adapting to its functionality can take some time.

What specific problems in your company were solved by this product?

For my project, JIRA is utilized in monitoring tasks related to my requirements. It helped me make stories and look into problems/developments related to them. It's also been utilized in monitoring efforts logged by resources according to their tasks.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technolog

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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