What I feel about JIRA.

What are the best aspects of this product?

JIRA comes with an UI that's relatively easy to use. It has a ton of functionality in organizing the IT tickets of my clients. The tickets are also being prioritized accordingly. The API allows for multi-tool integration.

What aspects are problematic or could work better?

There's nothing that I disliked with JIRA thus far. That's about it!

What specific problems in your company were solved by this product?

Business issues I'm resolving with JIRA involves ensuring my clients can report IT problems and having the ability to respond and timely prioritizing such problems. JIRA is beneficial since it's able to create a database of known problems. It can report on metrics that are essential to the business of my clients so we can spot bottlenecks before they actually occur. Being able to take part in real-time collaborative efforts with clients through one convenient platform.

Are you a current user of this product?

Yes