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User review of Jira Service Desk

What I feel about JIRA.

- by Celia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

JIRA comes with an UI that's relatively easy to use. It has a ton of functionality in organizing the IT tickets of my clients. The tickets are also being prioritized accordingly. The API allows for multi-tool integration.

What aspects are problematic or could work better?

There's nothing that I disliked with JIRA thus far. That's about it!

What specific problems in your company were solved by this product?

Business issues I'm resolving with JIRA involves ensuring my clients can report IT problems and having the ability to respond and timely prioritizing such problems. JIRA is beneficial since it's able to create a database of known problems. It can report on metrics that are essential to the business of my clients so we can spot bottlenecks before they actually occur. Being able to take part in real-time collaborative efforts with clients through one convenient platform.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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