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User review of Jira Service Desk

Working with JIRA.

- by Alma

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We're capable of customized its UI according to project requirements and workflow. We're dealing with more than one project. Each of those projects contain varying workflows. JIRA is capable of managing projects without adding in a lot of effort.

What aspects are problematic or could work better?

Further flexiblity in making customizations. Some processes take up a lot of time. This should actually be the responsibility of the admin who's in charge of the entire process.

What specific problems in your company were solved by this product?

A lot of awesome things. That includes development processes, tracking of bugs, monitoring of resources, and others. JIRA is capable of helping out in lowering the process load by keeping track of all processes in development. We're able to pull out each report, which can be useful in analyzing individual contributions for the product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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