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User review of Jira

Accurate KPIs for greater SLA compliance

- by Lindsey

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

JIRA provided us with accurate KPIs to comply with SLAs with our customers, real time information, flexibility to adapt to our customers' requests, and the most important, we've got happy customers. The dashboard is very useful for our technical staff.

What aspects are problematic or could work better?

I am missing more control about some configuration options, and obviously over our data. I would suggest to provide better and more opened tools just for backup and restoration of the data.

What specific problems in your company were solved by this product?

Thanks to JIRA, we have accurate KPIs, real time information, and a flexible system

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Electrical/Electronic Manufacturing

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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