User review
of Jira
Accurate KPIs for greater SLA compliance
-
by Lindsey
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
JIRA provided us with accurate KPIs to comply with SLAs with our customers, real time information, flexibility to adapt to our customers' requests, and the most important, we've got happy customers. The dashboard is very useful for our technical staff.
What aspects are problematic or could work better?
I am missing more control about some configuration options, and obviously over our data. I would suggest to provide better and more opened tools just for backup and restoration of the data.
What specific problems in your company were solved by this product?
Thanks to JIRA, we have accurate KPIs, real time information, and a flexible system
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Electrical/Electronic Manufacturing
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
