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Jira Review

Jira
Our score: 9.3 User satisfaction: 97%

What is Jira?

Jira is a well-known project management solution that helps users map out, prioritize, and delegate their tasks. Typically used by software teams that build and ship products, the system streamlines the app development process from conceptualization to execution. Built upon more than 15 years of agile evolution, Jira Software undergoes continuous updates to ensure support for the most recent trends in software development.

Jira Software allows teams to flexibly plan in ways that they find most convenient thanks to its support for Scrum, Kanban, and Scrumban methodologies. Furthermore, your teams have access to critical and actionable insight regarding their agile process through the system’s visual, data-driven reporting.

Additionally, the simple yet intuitive interface allows users to easily collaborate with each other and optimize all their work processes. Also, with the platform’s very own JQL (Jira Query Language), custom filters can be used. This allows developers to easily create queries and manipulate data within a short time.

The software is easy to extend thanks to its capability to integrate with over 3,000 external applications available in the Atlassian Marketplace. The wide variety of supported integrations ensures that you can tailor the system to include functionalities that you need at any point in your subscription. All these result in agile teams being able to release value products to their customers earlier and more often.

There are dedicated apps available for both iOS and Android devices as well. This allows you and your team to track and manage your projects in real-time. In fact, the applications are powerful enough that you can do pretty much all the work through your mobile device if necessary.

Jira Software is available on both cloud-hosted and on-premises deployment and each is priced differently. The cloud-based solution’s standard plan starts with a flat rate of $10/month for the first 10 users and below and becomes $7/user/month afterward. The self-managed solution has two packages: the server plan and the data center plans. The server package can be availed for a one-time payment starting at $10 and the data center plan provides you with an annual term license.

Overview of Jira Benefits

Jira Software is a comprehensive issue and project tracking and management solution which offers the following features:

Agile project management

The platform primarily focuses on agile project management, offering both Scrum and Kanban approaches. It also has the capability to capture regulatory evidence at different stages of your development process. Moreover, Jira Software supports all sorts of estimation techniques, be it by hours, story points, or more. This way, you can make sure that you are working with accurate data at all times.

Moreover, users can easily organize the order of the items in their product backlog such as bugs, issues, and stories, through the system’s intuitive drag-and-drop function. Through this, the most important ones are kept at the top where prioritizing them is easier.

Wide range of customization

Jira was projected as an agile system, able to meet the needs of different niches and industries. Driven by such intent, it evolved over the years into a highly customizable and feature-rich solution that uses a hybrid Scrumban approach which combines Scrum and Kanban to adapt to every user scenario.

With Jira, all your workflows, states, fields, and issue types will get sensible defaults you can change upon need, or even create custom workflows and issue schemes in more specific cases. This will take much of your developers’ burden off their shoulders, and empower your project management units to maximize the potential of their idea. If you’re using Jira’s cloud-based solution, the configuration will take even less time.

Engaging workflow

Another great thing about Jira is that it provides you with a 360-degree view of your processes. This way, each team member knows the workflows and no steps are overlooked. As a matter of fact, team members receive instant notifications on topics that are of interest to them and are able to communicate, share ideas, and attach important documents.

Rich toolkit for developers

While it is true that Jira is mostly appreciated for issue and bug tracking, those are far from being the only features the system can offer. For instance, a dedicated Jira Query Language (JQL) is available to your developers which they can use to create filters and manipulations in no time.

Furthermore, Jira can be connected to BitBucket and GitHub to provide backlog-to-deployment traceability, and new workflows can be created to synchronize the different practices users employ to build, test, and release their applications. The robust set of APIs will also come handy to connect Jira to third-party software and obtain the exact data migration patterns you’ve envisioned.

Accessible data

Jira consolidates your business’ historic data in a singular hub. Here, users can easily access and retrieve data whenever they need it. This allows users to perform various statistical investigations and trends analyses. Moreover, it simplifies the preparation of constructive reports on operational progress. A dozen out-of-the-box templates are available to help get the job done with minimal interference. However, the user won’t be obstructed from crafting his own custom summaries.

Flexible deployment options

Depending on their current software infrastructure, Linux and Windows installers are offered for the OnPremise solution, but they can also opt for the hassle-free and minimum maintenance Jira OnDemand. As your preferences change, you can easily switch between the OnPremise or OnDemand packages.

Robust integration support

Extending Jira’s power and making it work in line with your business specifications will be more than easy, as developers provided you with flexible REST and Java APIs, as well as 3,000+ add-ons and plugins available in the Atlassian Marketplace. This makes Jira perfectly capable of blending into your software environment, and ready to run as soon as you’ve created your account.

Enterprise-grade security control

The system ensures the safety of your data and file through bank-grade security and centralized administration for Jira Software and other Atlassian cloud products you have. Admins will be given the tools to create a flexible governance plan without getting in the way of accessibility and collaboration. This includes API token control, SAML SSO (single sign-on), user provisioning, and enforced 2FA, to name a few.

Scalable

If the premium package is availed, you can rest assured that Jira Software will scale with your business. For one, there’d be no limit to the files or attachments you can upload so collaboration is made more hassle-free. There’s also a 24/7 premium support on standby to fix any critical issues that may arise. And finally, you won’t have to worry about downtime as the system sports 99.9% uptime SLA.

Mobile apps

Jira is ideal for large and remote teams working on a variety of locations, as it comes with native mobile apps that keep Android and iOS users connected. The apps are just as powerful as the desktop and on-premises version of the system, which means you can use them to complete all tasks and operations, and access all data available in your database.

Overview of Jira Features

  • Customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Seamless source and issue integration
  • Search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Easily import data from other systems
  • Mobile interface
  • OnDemand and OnPremise deployment
  • Scrum, Kanban, and Scrumban boards
  • Polished user experience

What Problems Will Jira Solve?

Problem #1: Software teams’ lack of means to monitor their progress can cause delay issues.

Solution: Software teams are unable to ship new products or features on time because they lack a streamlined way to track who is doing what, so work gets delayed or lost entirely in outdated spreadsheets. Jira Software keeps work moving forward by keeping the entire team on the same page about work that has been completed and what still need needs to be done. At the heart of Jira is the board, which tracks every item of work needed in the workflow. Now individual team members have a single place to report the status of their work; and management can see the overall status of every active project via the roadmap view.

Problem #2: Agile methodologies are harder to implement and adapt to.

Solution: Teams moving toward or practicing an agile framework rely on Jira Software to implement this iterative approach to project management. Jira Software offers Scrum and Kanban boards out-of-the-box so teams can implement an agile framework with ease. And with a number of reports, agile teams can monitor their progress to ensure they are achieving their goals.

Problem #3: Complex processes involving different tools that don’t speak to each other can slow software development process.

 Solution: Jira Software is open and flexible by design, so data from other systems flows seamlessly into Jira Software and provides teams with the information they need in context. With thousands of apps to choose from on the Atlassian Marketplace, software development teams can connect their Jira Software instance to their source code data, CICD, monitoring systems, productivity apps, and design tools.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Jira Position In Our Categories

Because companies have specific business wants, it is sensible that they avoid settling on a one-size-fits-all, “perfect” software system. Be that as it may, it would be hard to try to come across such a software solution even among branded software systems. The correct thing to undertake is to tabulate the numerous key aspects that call for a research such as key features, plans, skill ability of the employees, company size, etc. Then, you should double down on the research exhaustively. Browse over some Jira evaluations and look over each of the solutions in your shortlist more closely. Such well-rounded research makes sure you circumvent mismatched apps and select the system that offers all the features your company requires for optimal results.

Position of Jira in our main categories:

TOP 5

Jira is one of the top 5 Collaboration Software products

TOP 5

Jira is one of the 5 Project Management Software products

TOP 10

Jira is one of the top 10 Remote Work Software products

TOP 5

Jira is one of the 5 Workflow Management Software products

Jira is also listed in the following subcategories:

Since each enterprise has particular business wants, it is sensible for them to abstain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such an app even among popular software platforms. The smart thing to do would be to jot down the various essential aspects that require consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Jira Collaboration Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth groundwork can make certain you discard ill-fitting platforms and choose the system that presents all the aspects you require for business success.

How Much Does Jira Cost?

Jira Pricing Plans:

Free Trial

Cloud - Free

Free

Cloud - Standard

$7 per user/month

Cloud - Premium

$14 per user/month

Self-managed Server

$10 one time payment

Self-managed Data Center

$20,400 per year

Cloud – Free

  • 10 users maximum
  • Scrumboards
  • Kanban boards
  • Backlog
  • Agile reports
  • Custom workflows
  • Roadmaps
  • Apps and integrations
  • 2GB storage capacity
  • Community Support

Cloud – Standard ($7/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Scrum boards
  • Kanban boards
  • Customizable workflows
  • Backlog
  • Agile reports
  • Roadmaps
  • Apps and integrations
  • Anonymous access
  • Audit logs
  • 250 GB file storage
  • 9-5 standard support

Cloud – Premium ($14/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Custom workflows
  • Scrum boards
  • Kanban boards
  • Roadmaps
  • Backlog
  • Anonymous access
  • Agile reports
  • Audit logs
  • 99% uptime SLA
  • Apps and integrations
  • Unlimited file storage
  • 24/7 premium support

Self-managed – Server – (One-time payment starting at $10)

  • 10 users minimum
  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $20,400/year)

  • 500 users minimum
  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Optimized for AWS or Azure deployment
  • SAML 2.0 support
  • Atlassian-supported disaster recovery
  • Project archiving for improved performance

User Satisfaction

Positive Social Media Mentions 246
Negative Social Media Mentions 4

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Jira reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Jira. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Jira Comparisons

Jira user reviews

It makes your work easier

Read full review >
Leah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Internet

Helping us in our operations and project management

Read full review >
Tyler
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Hospital and Health Care

One Platform To Manage Projects, Issues, and Bugs

Read full review >
Rachel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Banking

Best project tracking software

Read full review >
Subhashree Chandrasekaran
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

Jira: great software for project management and issue tracking

Read full review >
Frank Emerson
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2019 Company Size: N/A Industry: N/A

What are Jira pricing details?

Jira Pricing Plans:

Free Trial

Cloud - Free

Free

Cloud - Standard

$7 per user/month

Cloud - Premium

$14 per user/month

Self-managed Server

$10 one time payment

Self-managed Data Center

$20,400 per year

Cloud – Free

  • 10 users maximum
  • Scrumboards
  • Kanban boards
  • Backlog
  • Agile reports
  • Custom workflows
  • Roadmaps
  • Apps and integrations
  • 2GB storage capacity
  • Community Support

Cloud – Standard ($7/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Scrum boards
  • Kanban boards
  • Customizable workflows
  • Backlog
  • Agile reports
  • Roadmaps
  • Apps and integrations
  • Anonymous access
  • Audit logs
  • 250 GB file storage
  • 9-5 standard support

Cloud – Premium ($14/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Custom workflows
  • Scrum boards
  • Kanban boards
  • Roadmaps
  • Backlog
  • Anonymous access
  • Agile reports
  • Audit logs
  • 99% uptime SLA
  • Apps and integrations
  • Unlimited file storage
  • 24/7 premium support

Self-managed – Server – (One-time payment starting at $10)

  • 10 users minimum
  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $20,400/year)

  • 500 users minimum
  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Optimized for AWS or Azure deployment
  • SAML 2.0 support
  • Atlassian-supported disaster recovery
  • Project archiving for improved performance

What integrations are available for Jira?

Jira Software integrates with over 3,000 business applications including:

  • Salesforce
  • Zendesk
  • Balsamiq
  • Gantt-Chart for Jira
  • EazyBI
  • Sales Cloud
  • Gliffy
  • Atlassian Confluence
  • nFeed
  • Zephyr
  • GitHub
  • Service Desk
  • Tempo
  • Google Docs
  • Email This Issue
  • Timatracker
  • io
  • Brikit Calendar Integrations
  • Microsoft Teams
  • ScriptRunner
  • BitBucket

Jira average rating:

Average score
5/5 (31 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Leticia

PROS: JIRA provides us with a reliable, user-friendly and robust project management that makes issue and bug tracking a lot easier. I also love its fully functional features like notification, search, and reporting among others.

CONS: There are certain aspects where JIRA don't shine, specifically how it doesn't allow you to work with tasks as compared to a tool like Microsoft project.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It does help track issues and defects for software/frontend developers, but that is THE ONLY thing Jira does well. Its a NIGHTMARE for any other use case.

CONS: Jira is a COMPLETE disaster when it comes to the onboarding process. Understanding what is going on within the tool is nearly impossible. Jira's strata of layers and how they are related actually HURTS daily users. Content/comments/changes are buried and often siloed in extensively convoluted pages and the hierarchy of parent/child page relationships is unnavigable. If the rest of the org did not rely so heavily on Jira, I would have insisted we drop the tool as SOON as possible.

Reviewed 2 years ago

Read full review >

More reviews from 31 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It makes your work easier

Read full review >
Leah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: It is a reliable tool when you want to manage your entire project on the go. Whether you want to keep track of the tickets or know which task is assigned to who in the team or attach files on the project, you can do this without much hustle. It helps you to become a better project manner by helping you rank the requirements of the clients in terms of priority before you can begin the project. From there, you can put those requirements in the development life cycle and track them from there. It makes the difficult things in a project look simple. Ticketing is made simple with this tool to help you communicate on issues, bugs and tasks with your team members and assign that task or bug to the most available or able team member.

CONS: It has a few drawbacks which you should look out for. Although reliable when it comes to tracking, it has a learning curve which you have to go through before you get the hang of things. However, once you hack how this tool works, you will have a smooth transition moving forward. The main problem comes in figuring out the workflow. When you want to configure the workflow, it will prove to be a tough hill to climb. With such hurdles, you have to give yourself a bit of time to learn the basics of the product before you can use it to manage and track your projects. On top of that, the user interface is not that friendly and thus you have to deal with this at first.

What do you think about this review? Great Poor

Helping us in our operations and project management

Read full review >
Tyler
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Hospital and Health Care

PROS: By its Integration inside JIRA, we are able to manage the ITIL conception (project management) and operations phases inside the same tool. It's easy to set up for getting a smart Customer Portal for our users as well as getting a knowledge base inside Confluence.

CONS: Many features are missing. Though some of these features are supported by external plugins, it is more difficult to follow and manage.

What do you think about this review? Great Poor

One Platform To Manage Projects, Issues, and Bugs

Read full review >
Rachel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Banking

PROS: JIRA excels in so many ways. It gives us with a centralized platform from where we can manage everything, including tasks, issues, bugs, stories, etc. The integration with BitBucket is also worth noting. The plugins and the very helpful community is a plus too.

CONS: JIRA doesn't have an attractive interface. It looks like it was created decades ago.

What do you think about this review? Great Poor

Best project tracking software

Read full review >
Subhashree Chandrasekaran
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The way we can create workflows to manage an agile development project is really cool. The dashboard really specifies a quick look to conduct scrum for a current sprint.

CONS: nothing, really like this.

What do you think about this review? Great Poor

Jira: great software for project management and issue tracking

Read full review >
Frank Emerson
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2019 Company Size: N/A Industry: N/A

PROS: The first thing I like about Jira is its simplicity. It's well built with a modern and intuitive interface that makes using it very easy. I also like that Jira is very flexible, such that it can be customized to meet the needs of any organization. Another thing I like is the integration with Slack and other softwares that we use.

CONS: There's a steep learning curve to mastering Jira. This is due to the fact that it's highly customizable and so needs more time to get used to all its functionalities.

What do you think about this review? Great Poor

Accurate KPIs for greater SLA compliance

Read full review >
Lindsey
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: JIRA provided us with accurate KPIs to comply with SLAs with our customers, real time information, flexibility to adapt to our customers' requests, and the most important, we've got happy customers. The dashboard is very useful for our technical staff.

CONS: I am missing more control about some configuration options, and obviously over our data. I would suggest to provide better and more opened tools just for backup and restoration of the data.

What do you think about this review? Great Poor

It is well documented

Read full review >
Greg
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2018 Company Size: More than 100 Employees Industry: Information not available

PROS: It is what you need if you are managing any project. It has everything you need from the tracking functionality to how well you can integrate with other tools that offer similar functions. It is able to work hand in hand with applications that are related to development. This form of integration means that you have a complete tool for tracking and managing your projects. Whatever feature is missing, you can find a third party application that offers such feature and integrate it with Jira. It is also well documented which means you will be able to know how it works without the need to train.

CONS: It only works when you are connected to the internet. This can be an issue especially where there is no internet connection. You need to be able to check the progress and status of your projects regardless of where you are or whether you are connected to the internet or not. At the moment, this tool does not offer such luxury to users or project managers. It would be better if there was a way to view your projects without having to connect to the internet. All in all, it is a top project management and tracking tool in the market.

What do you think about this review? Great Poor

Helps to track tasks and bugs in a project

Read full review >
Kendra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: It helps us from the time we decide to plan for an upcoming project to when we execute it. With Jira we are able to get all the requirements of the project and put them in Jira before we can begin the development process. This saves the time and effort as we are able to track all those requirements during the developmental life cycle of the project. The scrum board feature is what makes everything look simple from the start to finish. We are able to know which requirements or tasks are a priority and complete them first before we attend to others. Clients and project managers can oversee the projects’ development and comment on the same or point out the issues from the same platform. The reporting feature also works fine to help know the status of the project.

CONS: There is problem with how difficult the tool is to use. It has a steep learning curve which means that you will need a form of training to explore all the features. This could be because it has a lot of feature to digest and thus getting to know each and every one of them can be a tough thing to do. Due to this, some people may opt for another tool with fewer and simpler features to deal with. The design of Jira is not as attractive as I would expect and thus it could be improved in more ways to make it presentable and smooth in terms of operation. Some of the features are also not that intuitive.

What do you think about this review? Great Poor

Reliable for project management

Read full review >
Becky
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I am able to manage multiple projects thanks to Jira. It has a reliable platform through which you can track tickets as they come and assign them to individuals within a team. Jira makes your projects look attractive in terms of execution. You are able to stay on track with where each of the development cycle is heading and which tickets are being taken care of. Previously, I utilized Jira in managing a digital creative team. However, it can also be used for software development projects to help manage tasks, teams and issues or bugs that come up during the process. It helps automate the complex tasks in a project thereby making it easy for you to manage multiple projects without much hustle.

CONS: Although it is mobile compatible, it does not offer similar user experience as when you are using it on your PC. Since I travel a lot, I am always on the move and thus whenever I need to check in on a project or interact with a ticket, it is difficult to do so with ease. It would be nice if the developers of this tool could include a robust mobile version of the product to help users receive the same experience as of when they are using it on their PCs. This would help me to manage and track tasks and bugs while still on the move and thus efficient.

What do you think about this review? Great Poor

Offering value to our Service Desk operations

Read full review >
Catherine
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.05.2018 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: JIRA is easily customizable as we were able to quickly add fields to provide value for our Service Desk. It's very easy to configure and modify SLA's, enroll and manage users.There's also the ability to turn key Web portal and email integration and Time Sheet capability via Tempo.

CONS: There are a few basic Service Desk functions that are not available in JIRA such as easy ways to create varying service levels for classes of users, ability to assign tasks to roles rather than individuals, direct access to data for detailed reporting. Also, sometimes serious issues are not handled in a reasonable time frame.

What do you think about this review? Great Poor

Helping us be organized in keeping track of tasks

Read full review >
Monique
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.05.2018 Company Size: More than 100 Employees Industry: Internet

PROS: JIRA helps us be organized and keep everyone responsible for their own work It can send tasks to a department or specific individual and the entire team then can see what jobs are currently being worked on. It keeps a record of who the job was assigned to and we can then get to the root of the problem.

CONS: JIRA seems to be part of my company's intranet so I can't access it away from my work network. Also, it's not very easy to create a dashboard that would allow me to monitor the jobs and tasks a specific person or department is working on.

What do you think about this review? Great Poor

Excellent Option for managing projects and tracking issues and tasks

Read full review >
Neil
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: From a single user interface, we are able to perform a number of tasks, including project communications, issue tracking, and task tracking, assignment and management. It makes our job easier as it takes email out of the equation pluss the user interface is very friendly and robust.

CONS: This may sound odd but I find JIRA to be easily configurable. That means we can easily tweak and modify the system, which can be tricky if we are working on the perfect workflow.

What do you think about this review? Great Poor

Helping us do our jobs better without the hassles

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John
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.04.2018 Company Size: More than 100 Employees Industry: Consumer Electronics

PROS: It's very easy to use and it allows us to do our jobs better. It was very easy to set up allowing us to not have to worry about having to deal with any issues.

CONS: There are some issues I had with this software related to JIRA processes and some languages not being integrated. The languages were not as big of an issue, unless you need Russian or other obscure languages.

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Agile is JIRA!

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Nicole
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: JIRA hass all the modern tools and features I need to help me manage my projects. The OnDemand functionality is quite helpful too as it ensures that I have full functional experience with JIRA with its fixes and patches and I don't need a DevOps engineer to install the patches.

CONS: Working with plugins is a delicate task. Writing plugins are never easy and installing them can be tricky.

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Excellent Platform For Agile Backlog Maintenance and Sprint Progress

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Lana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: JIRA is a user-friendly and robust software that is perfect for managing agile projects. I have no problems maintaining full backlogs from sprint to sprint. Taking user stories to development and QA teams is seamless and creating subtasks and tracking work hours is a breeze.

CONS: I have to say that JIRA struggles particulalry when the backlog is large and tons of projects are loaded into our instance. The time reporting functionality isn't straightforward too.

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No other Agile tool stands out

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Veronica
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: 11-50 Employees Industry: Media Production

PROS: The permission settings gives us total with regards to who has access to certain information, features and functionalities, enabling us to create workgroups and easily define the roles of each member. The customization is also a highlight. Everything can be configured. On top of that, the system offers a wide selection of pre-installed tools or downloadable add ons.

CONS: Customization is not as easy as advertised. It takes a lot of effort for the customizations to work. Data visualization is lacking too.

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Decent Bug Tracking Tool

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Terence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.03.2018 Company Size: More than 100 Employees Industry: Architecture and Planning

PROS: I love how seamless JIRA's integration to BitBucket is. I have been able to cover all bases and branches that are linked to issues. I love how I can pull a request and create a custom message and send it to a particular reviewer.

CONS: They could improve their user interface, which I think is quite dated and clunky as well as confusing. The performance of every page needs working too.

What do you think about this review? Great Poor

Helps improve communication with clients

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Annie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.03.2018 Company Size: More than 100 Employees Industry: Non-Profit Organization Management

PROS: It has made our work easier as we can build software for our clients and have them review them in real time. During the review process they can communicate with us on their experience so that we can know which adjustments to make. It also helps us to track defects and requirements of the applications we make so that we know we are on the same page with what our clients’ needs. Through such tracking processes we are able to develop or complete projects in an objective manner. It is a cloud based product which allows my team and me to stay on track and communicate effectively during the developmental stages of the application. On top of that, it can be configured to be compatible with web based products, which allows us to capture data on the web from our clients.

CONS: There are always issues when it comes to using any application for your business or project processes. For the case of Jira it is no different. Even though their customer support is great as it is highly responsive the time it takes to resolve an issue is wanting. You have to wait for long before your issue is resolved and you can continue with using the product. It would be better if they could hire more technical support team members so that issues brought forward are taken care of within a short period. Also, there are frequent changes to the application which means you have to learn about the new features all over again. This can be frustrating especially when you have spent a lot of time learning the hurdles in the product only to have new things to deal with.

What do you think about this review? Great Poor

Product is too complex

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Brandon Zehm
1/5

Overall impression

2/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Published on: 09.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I honestly can't think of any pros at this point. I've used it a handful of times, and every time I'm in the product it's confusing, overwhelming and doesn't provide a way to simply track tasks or sprints.

CONS: The todo functionality is so confusing that I have yet to even figure out how to mark a task as "complete". How could they get something that simple wrong?

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The Authority In Bug and Issue Tracking Systems

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Leticia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.03.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: JIRA provides us with a reliable, user-friendly and robust project management that makes issue and bug tracking a lot easier. I also love its fully functional features like notification, search, and reporting among others.

CONS: There are certain aspects where JIRA don't shine, specifically how it doesn't allow you to work with tasks as compared to a tool like Microsoft project.

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Versatile Project Management Solution

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Sean
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.03.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: JIRA is a very versatile project management tool that enables me to be in absolute control over my projects, regardless of size and type. The customization options are quite impressive. I can configure screens, fields, workflows, and other elements. The search feature is powerful too.

CONS: The cloud version of the tool is a bit slow at times and I can't pick more than one item in the search result page.

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Excellent Platform For Managing Projects

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Jesse
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.01.2018 Company Size: More than 100 Employees Industry: Wireless

PROS: I love how JIRA gives me a wide room on how to define my own dashboards and pick the information I want to see. The Agile plugin allows me to use Kanban or SCRUM, and makes managing software development projects a breeze.

CONS: There are instances when the workflow management has become cumbersome. I wish they would come up with a feature that allows me to "close" at any state rather than having to pre-define all the states to be able to close.

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A Great Tool For Issue Tracking

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Stewart
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2018 Company Size: 11-50 Employees Industry: N/A

PROS: JIRA provides me with a functional issue tracking platform that I can use for multiple projects. The integrations are good, as well as the custom workflows. It works well for internal and external use.

CONS: I wish it was free. Custom workflows are also hard to maintain.

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Easy to configure and very versatile!

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Tammy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: Initially an isssue tracker, I love how JIRA grew to become an even greater and more useful platform. The software might be complicated to learn at first but once you get the gist of it, it is very powerful. We now use JIRA to manage our projects' lifecycles. Also, we can easily extend the features of the platform using apps from the marketplace.

CONS: Setting up individual permissions is a lot of work. It used to be easy with the bulk assignments feature but they decided to change it

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Integrates well with other tools

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Carl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.01.2018 Company Size: 11-50 Employees Industry: N/A

PROS: The layout is what you would expect in a great tool such as Jira. It helps you to get a view of what to expect and I can tell you that it is does not disappoint. It offers a friendly user interface for anyone to get started on this tool. It is simple which makes it reliable when you want to manage your projects in a professional manner. The user experience is top notch which adds to its efficiency for most project managers. It helps you to track bugs, issues and tasks during the development of your project. This keeps you up to date with the progress of your work and that of the team. Also, you will find it easy to configure the workflow for better performance of your team in seeing the project a success.

CONS: When you factor in the price, it can be expensive. However this will depend on the size of the team you have for your project. If you will be hosting a team of more than 10 members, then you will find this tool to be expensive. The cost aspect comes into light due to the return on investment (ROI) you get from Jira once you manage your project. On that note, it is advisable to check the number of team members you include or let in, in your project before you choose to implement this product for your project.

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We are more efficient with JIRA

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Gloria
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I love the fact that it is an open source software. Whenever we feel like introducing some changes, we can easily go and make some tweaks. What I really love about JIRA is the All Digital Epics board feature. It enables me to build my own columns and move projects with the drag and drop functionality.

CONS: There are times when JIRA itself has bugs in its system, which is ironic. Performance is not responsive in such instances but not a deal breaker.

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Allows you to be well organized

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Jody
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It has come to change how we do thing when it comes to communicating. Instead of using emails to communicate, our team can track tickets using this tool. Jira has come of age when it comes to effective communication and making us more organized in terms of the things we are supposed to do. It has brought all the tasks, assignments and issues into one platform where management of the same is simple. This means that we are able to manage projects with ease since communications have transferred from using the email inbox to a different platform. As a result, you will be able to find a particular file or ticket with ease when using Jira as compared to when you are searching it in your email inbox.

CONS: It can be a handful to get used to. When it comes to the learning curve, it is real with this tool. It is highly configurable but your team has to figure out the workflow before they can find their way around on this. It requires you to be patient with your team and learn what the tool has to offer. When it comes to knowing your way around the tool and exploring the functionalities it has to offer, it will take time. Luckily, once you hack everything about this tool, you are home and dry. The difficult part comes when you have to know your workflow. From there, you are good to go with the configurations.

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Quick learning curve and a powerful workflow engine

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Cesar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Telecommunications

PROS: JIRA has a Simple, elegant interface that has a quick learning curve. It has this powerful workflow engine that allows for heavy customization, automation, integration with .NET tooling, easy and powerful reporting tools, and that there is no charge for users.

CONS: Administration can be cumbersome because of how advanced and customizable the system is. There are also a lot of plugins are not available on the Cloud Instance. Automation triggers don't seem to always work as expected.

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Easy to configure and customize for our customers

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Roberta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: JIRA lets you create portals for your customers who have issues or suggestions to raise and is easy to configure as well. Our customers become familiar with the portal and they can review their issues and suggestions at any time.

CONS: Configuring custom portals is kind of complicated to set up for the first time.

What do you think about this review? Great Poor

Avoid Jira at ALL COSTS. – Adds difficulty/complications to EVERY step of the process.

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Anonymous Reviewer
1/5

Overall impression

2/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Published on: 30.11.2017 Company Size: More than 100 Employees Industry: Design

PROS: It does help track issues and defects for software/frontend developers, but that is THE ONLY thing Jira does well. Its a NIGHTMARE for any other use case.

CONS: Jira is a COMPLETE disaster when it comes to the onboarding process. Understanding what is going on within the tool is nearly impossible. Jira's strata of layers and how they are related actually HURTS daily users. Content/comments/changes are buried and often siloed in extensively convoluted pages and the hierarchy of parent/child page relationships is unnavigable. If the rest of the org did not rely so heavily on Jira, I would have insisted we drop the tool as SOON as possible.

What do you think about this review? Great Poor

The Ultimate AGILE Application

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 20.10.2016 Company Size: 11-50 Employees Industry: Media Production

PROS: Atlassian JIRA flaunts a very robust set of permission settings so that we can build work teams with the specified access levels to control, the degree of information available and what they are authorized to do with that information. JIRA is a tool that offers superb customization options, almost anything can be modified using a wide selection of pre-installed tools or downloadable add ons. This is perfect if businesses want to meet various requirements for metrics and charts the stakeholders have set. Modifiable workflow enables us to have separate life cycles for each task.

CONS: While JIRA is customizable, the platform demands a certain amount of effort to extend its data schema with new attributes. JIRA does not offer appealing ways to visualize data. At times, explaining all data points of the lifecycle can be difficult , especially when it needs to be done "yesterday" or "abruptly". So we have to resort to utilizing Labels, Components, Fix Versions etc., as anything but what it says just to put everything into the required model of implementation. It's quite difficult to master. I needed a few months to start feeling comfortable with the administration settings.

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Reviewed By Louie Andre
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