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User review of Jira

Avoid Jira at ALL COSTS. – Adds difficulty/complications to EVERY step of the process.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

It does help track issues and defects for software/frontend developers, but that is THE ONLY thing Jira does well. Its a NIGHTMARE for any other use case.

What aspects are problematic or could work better?

Jira is a COMPLETE disaster when it comes to the onboarding process. Understanding what is going on within the tool is nearly impossible. Jira's strata of layers and how they are related actually HURTS daily users. Content/comments/changes are buried and often siloed in extensively convoluted pages and the hierarchy of parent/child page relationships is unnavigable. If the rest of the org did not rely so heavily on Jira, I would have insisted we drop the tool as SOON as possible.

What features/services would you like to see in future versions of this product?

NONE. I'd prefer to see Jira be rolled back by Atlassan and eventually discontinued.

What specific problems in your company were solved by this product?

I'm not sure ANY problems have been solved by using Jira. I have actually experienced the OPPOSITE. Jira implementation as CAUSED more problems than it could possibly solve.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Design

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Communication

Status Updates
1
very poor
Activity Feeds
1
very poor
Notifications
1
very poor
Comments and Voting
1
very poor
Discussions
1
very poor
User Directory
1
very poor
Online Status of Coworkers
3
ok

Content Management

File Sharing
1
very poor
Document Collaboration
1
very poor
Version Control
1
very poor
Tagging
3
ok
Knowledge Base
1
very poor
Surveys
2
mediocre

Productivity Tools

Task Management
1
very poor
Calendar
1
very poor
Search
1
very poor
Mobile
1
very poor
Multi-Language Support
3
ok

Administration

Moderation
1
very poor
Access Management
1
very poor
Performance and Reliability
1
very poor