Easy to configure and customize for our customers

What are the best aspects of this product?

JIRA lets you create portals for your customers who have issues or suggestions to raise and is easy to configure as well. Our customers become familiar with the portal and they can review their issues and suggestions at any time.

What aspects are problematic or could work better?

Configuring custom portals is kind of complicated to set up for the first time.

What specific problems in your company were solved by this product?

All the issues are being created in the portal and the tracking is easier.

Are you a current user of this product?

Yes