What are the best aspects of this product?
JIRA helps us be organized and keep everyone responsible for their own work It can send tasks to a department or specific individual and the entire team then can see what jobs are currently being worked on. It keeps a record of who the job was assigned to and we can then get to the root of the problem.
What aspects are problematic or could work better?
JIRA seems to be part of my company's intranet so I can't access it away from my work network. Also, it's not very easy to create a dashboard that would allow me to monitor the jobs and tasks a specific person or department is working on.
What specific problems in your company were solved by this product?
I use JIRA to request my account manager to set up a campaign, check inventory levels and troubleshoot issues. I've realized that JIRA is a great tool for a medium/large organizations to keep track of important tasks.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?