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User review of Jira

Helping us in our operations and project management

- by Tyler

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

By its Integration inside JIRA, we are able to manage the ITIL conception (project management) and operations phases inside the same tool. It's easy to set up for getting a smart Customer Portal for our users as well as getting a knowledge base inside Confluence.

What aspects are problematic or could work better?

Many features are missing. Though some of these features are supported by external plugins, it is more difficult to follow and manage.

What specific problems in your company were solved by this product?

By setting up a Customer Portal with JIRA, all the users can introduce and follow their tickets (incident, question, RFC, demand, etc.) and our phone hotline gets less overloading

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospital and Health Care

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.