What are the best aspects of this product?
By its Integration inside JIRA, we are able to manage the ITIL conception (project management) and operations phases inside the same tool. It's easy to set up for getting a smart Customer Portal for our users as well as getting a knowledge base inside Confluence.
What aspects are problematic or could work better?
Many features are missing. Though some of these features are supported by external plugins, it is more difficult to follow and manage.
What specific problems in your company were solved by this product?
By setting up a Customer Portal with JIRA, all the users can introduce and follow their tickets (incident, question, RFC, demand, etc.) and our phone hotline gets less overloading
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Hospital and Health Care
How many people in your company actively use this product?
How long is your contract with the vendor?