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User review of Jira

Quick learning curve and a powerful workflow engine

- by Cesar

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

JIRA has a Simple, elegant interface that has a quick learning curve. It has this powerful workflow engine that allows for heavy customization, automation, integration with .NET tooling, easy and powerful reporting tools, and that there is no charge for users.

What aspects are problematic or could work better?

Administration can be cumbersome because of how advanced and customizable the system is. There are also a lot of plugins are not available on the Cloud Instance. Automation triggers don't seem to always work as expected.

What specific problems in your company were solved by this product?

Thanks to JIRA, our entire process is documented and controlled within the Atlassian Suite. It is quickly replacing our 3 other ticketing systems, simplifying the process for our IT department.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.