- Home Help Desk Software JitBit HelpDesk A ticketing system that functions great and is user-friendly.
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User review
of JitBit HelpDesk
A ticketing system that functions great and is user-friendly.
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by Kristi
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Great web UI. Fantastic e-mail integration. I love how you can build or come up with a reply to tickets through e-mail. Those are my favorite functionality.
What aspects are problematic or could work better?
Software is lacking the functionality in getting a user to log out. Being an admin, we're hiring regular users to work wih tickets. At the same time, we also have an admin user to look into admin-only tasks. At this point, there's no other way to toggle between the tow without removing cookies, going all incognito, or accessing through a different browser.
What specific problems in your company were solved by this product?
Super simple to utilize. Its ticketing management is streamlined. Great help desk solution. We're able to understand an even more efficient management ticket workflow.
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns JitBit HelpDesk replied to this user review:
Thanks for the review! Just wanted to point out there's a tiny "sign out" button in the top-right corner. Perhaps we should make it more visible ;) Thanks again!
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Non-Profit Organization Management
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
several employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
