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JitBit HelpDesk REVIEW

Help Desk Software

7 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is JitBit HelpDesk?

Jitbit HelpDesk is a web-based help-desk solution, providing a helpful helpdesk ticketing system for small businesses, freelancers, startups, as well as large enterprises. The tool enables you to manage and track incoming support request emails as well as their associated tickets. It also automates tasks and organizes tickets into categories. The helpdesk solution is protected by SSL, aside from it is being hosted by Amazon’s servers that provide daily backups as well as 24×7 monitoring.

The web-based helpdesk tool fully integrates with your company’s email and Active Directory, giving you a detailed overview of your tickets and customers. Your business can then organize tickets by allocating tags and categories and view specific tickets through filters. In addition, you can also use filters to apply certain actions, route tickets, and set priorities. You can likewise use tickets to establish a knowledgebase and look at your company’s business performance.

Overview of JitBit HelpDesk Benefits

JitBit HelpDesk is a web-based support ticket system platform that covers basic features expected from this kind of platform: ticket routing, knowledgebase, ticket filters and categorization, canned replies and auto-responder, asset tracking, file-attachments, and reporting.

JitBit HelpDesk has a ticket grid view showing the status of all your new and ongoing tickets. The grid can also use filters in order for your business to customize your view of the tickets coming in.

You can likewise group and merge tickets, categorize customer tickets, as well as assign tickets to your company’s specific team members.

Tracks support tickets using the tool. It also fully integrates with your company’s email and Active Directory.

The tool offers a hosted help desk application too.

The tool’s reports also make it easy for you to keep a critical eye on your team performance. Jitbit offers a set of built-in analytical reports that will give your business insights about various issues and a customized report feature that allows you to build your own reports quickly.

It is an extremely affordable support solution, with all contracts including free upgrades within a year as well as discounted upgrades afterwards.

Here are more JitBit Helpdesk benefits:

  • Not priced “per agent”; in almost all cases cheaper than competitors
  • Both SaaS and on-premise versions
  • Focus on UI simplicity; not bloated with features nobody uses like many other helpdesks
  • Automation rules let you cut down most of the routine work you do with support tickets
  • Rich reports
  • Zapier support; additional integration with hundreds of apps
  • Active Directory authentication on the SaaS version
  • Native iOS, Android, and Windows Phone apps

Overview of JitBit HelpDesk Features

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible

What Problems Will JitBit HelpDesk Solve?

Supporting different products with independent teams

A company has 5 products they need to support with different technicians supporting different products. With Jitbit Helpdesk they can divide techs into teams so that they will see only the tickets about their product.

Features: categories, technicians

Automating the routine

Changing categories, assigning technicians, priorities, sending a canned response to a user and much more can be done automatically depending on various ticket properties (subject, body, submitters, email, etc.)

Feature: automation rules

Help users help themselves

You can save FAQs, tutorials and other articles in the knowledge base. It is easily searchable and we even suggest knowledge base articles to users while they are just typing the ticket. User problems are solved faster and you get less tickets.

Feature: knowledge base

JitBit HelpDesk Position In Our Categories

Position of JitBit HelpDesk in our main categories:

50

JitBit HelpDesk is one of the top 50 Customer Support Software products

50

JitBit HelpDesk is one of the 50 Help Desk Software products

50

JitBit HelpDesk is one of the 50
Customer Support Software products

50

JitBit HelpDesk is one of the 50
Help Desk Software products


JitBit HelpDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#15 Help Desk & Ticketing Software#14
Industry-Specific Help Desk Software#12
Category:Position:
Customer Service Software#15
Help Desk & Ticketing Software#14
Industry-Specific Help Desk Software#12

Enterprises have diverse wants and requirements and no software platform can be ideal in such a scenario. It is pointless to try to find a perfect out-of-the-box software app that fulfills all your business wants. The wise thing to do would be to adapt the solution for your specific wants, staff member skill levels, finances, and other elements. For these reasons, do not rush and pay for well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your groundwork, investigate each short-listed platform in detail, read a few JitBit HelpDesk reviews, speak to the seller for clarifications, and finally choose the product that offers what you want.

How Much Does JitBit HelpDesk Cost?

JitBit HelpDesk Pricing Plans:
Free trial
Small
$799
Company
$1199
Enterprise
$1999
SaaS
$24.92 per month

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JitBit HelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JitBit HelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

What are JitBit HelpDesk pricing details?

JitBit HelpDesk Pricing Plans:
Free trial
Small
$799
Company
$1199
Enterprise
$1999
SaaS
$24.92 per month

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

What integrations are available for JitBit HelpDesk?

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.

User reviews


User reviews in total: 7

4
3
0
0
0

Average Rating:

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The most favorable review

Patsy

5 months ago


Pros: It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even comes with a self-hosted version of its own.

Cons: Its asset-management module appears to only limit itself to its basic functionality. Nevertheless, it does what it's supposed to do. Unfortunately, it has integration with Twitter. User forums are absent.

The least favorable review

Kristi

4 months ago


Pros: Great web UI. Fantastic e-mail integration. I love how you can build or come up with a reply to tickets through e-mail. Those are my favorite functionality.

Cons: Software is lacking the functionality in getting a user to log out. Being an admin, we're hiring regular users to work wih tickets. At the same time, we also have an admin user to look into admin-only tasks. At this point, there's no other way to toggle between the tow without removing cookies, going all incognito, or accessing through a different browser.

Published 4 months ago
Verified
user
Great web UI. Fantastic e-mail integration. I love how you can build or come up with a reply to tickets through e-mail. Those are my favorite functionality.


Vendor Reply

Thanks for the review! Just wanted to point out there's a tiny "sign out" button in the top-right corner. Perhaps we should make it more visible ;) Thanks again!


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Several years back, I stumbled on a hosted help desk software that appears to have a right mix of functionality at a reasonable price tag. In the end, I opted for JitBit....



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Handling it is simple. It does well in integrating with mos software. Never encountered a learning curve. Great for customer service.



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
It doesn't come bloated with unecessary features. It has a strong help desk. Its self-hosted variant is a cool addition. We ended up picking this product for its...



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