MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

$29/month

Logo of JitBit HelpDesk
Logo of JitBit HelpDesk

JitBit HelpDesk REVIEW

Help Desk Software

7 user reviews
USER SATISFACTION 100%
OUR SCORE 9.2

What is JitBit HelpDesk?

Jitbit HelpDesk is a comprehensive help desk ticketing system trusted by freelancers, small businesses, startups, and large enterprises. Designed for deployment via cloud hosting and self-hosting, this tool enables users to manage and track incoming support request emails as well as their associated tickets. It leverages machine learning to automate tasks and allow you to focus more on customer service operations instead of tedious back-office tasks. Additionally, this software focuses on UI simplicity. It is not bloated with features that are unessential to customer support so you can expect a no-fuss user experience the moment you implement it. The platform even has short and efficient administrator pages that make it quick to navigate. You can even fully customize the entire look of the software by supplying your own CSS styles or adjusting the color scheme according to your branding. 

Unlike traditional help desk platforms, JitBit HelpDesk has a powerful REST API that lets it integrate with dozens of external applications. It can work seamlessly with your company’s existing software, email, and Active Directory. Moreover, to make things more convenient for you, the platform supports single sign-on features that let you connect the app to different authentication systems.

With this at your disposal, you can get a detailed overview of your tickets and customers. Your business can then organize tickets by allocating tags and categories and view specific tickets through filters. In addition, you can also use filters to apply certain actions, route tickets, and set priorities. You can likewise use tickets to establish a knowledge base and look at your company’s business performance.

What’s more is that JitBit HelpDesk is a relatively affordable support solution compared to its competitors. For one, they don’t price their plans per agent and they offer monthly and annual pricing options. All of their contracts also include free upgrades within a year as well as discounted upgrades afterward. 

Overview of JitBit HelpDesk Benefits

Using JitBit HelpDesk, you can perform a variety of tasks such as ticket routing, knowledge base creation, ticket filtering and categorization, asset tracking, and performance reporting. You can even set automation rules to cut down routine work and focus more on assisting your clients. In addition to these, this software also offers the following benefits:

Simplified Help Desk Efforts

JitBit HelpDesk is simple and uncluttered, making it easy for agents and end-users to utilize. From managing email tickets to accessing the self-service portal, this software is a breeze to use. JitBit also has a fast and intuitive visual UI that makes administrator pages short and efficient, therefore, faster to navigate. To make further simplify your help desk efforts, the software also supports a single sign-on feature that lets you connect it to your local Windows authentication system, Google accounts, or any other external authentication provider.  

Better Customer Service

Optimize the way you handle customer service requests using JitBit’s machine learning-powered automation. This feature enables the application to quickly suggest relevant FAQ articles to agents so that they can accommodate your clients’ needs better. It also allows you to create rule-based chatbots and auto-responders so that you can respond to common scenarios much faster without wasting manpower.

Streamlined Ticket Management

JitBit HelpDesk has a ticket grid view showing the status of all your new and ongoing tickets. The grid can also use filters in order for your business to customize your view of the tickets coming in. You can likewise group and merge tickets, categorize customer tickets, as well as assign tickets to your company’s specific team members. It even allows you to track support tickets and manage contacts by integrating with your company’s email and Active Directory.

Better Performance Tracking
The tool’s reporting tool also makes it easy for you to keep a critical eye on your team performance. Jitbit offers a set of built-in analytical reports that will give your business insights about various issues and a customized report feature that allows you to build your own reports quickly.

Seamless Integrations

Jitbit Helpdesk integrates with dozens of external apps. Be it project management systems, CRM tools, bug-trackers, or other software solutions, this platform can support it to cater to your operational needs. Furthermore, JitBit has a powerful REST API that lets you can connect it to any other business systems you have in place.

More Professional Looking Help Desk

Other than giving you a self-hosted option so you can implement the application on your own servers, JitBit also offers a wide variety of customization options to help you apply your branding to the platform. You can choose to add your logo, change the colors of the interface, as well as supply your own CSS to fully configure the look of the platform.

Overview of JitBit HelpDesk Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

What Problems Will JitBit HelpDesk Solve?

Problem #1: Chaotic Support Mailbox

Having a shared inbox for customer support can help you and your team members get a more transparent view of your pending service requests. However, this can lead to confusions as to who is answering each email. Moreover, traditional inboxes can get cluttered, making it difficult to track previous conversations. With JitBit Helpdesk, you can easily track who is working on what service request. Moreover, the application can detect if a sender has contacted you before and automatically give you the details of the sender’s previous transactions with your company. This way, you can pick up where your conversation left whenever they contact you.   

Problem #2: User Collisions

All of your agents want to respond to each ticket as quickly as possible. Because of this, your agents can unknowingly work on the same service request at the same time which can lead to confusion on the part of the client. To avoid these user collisions, JitBit HelpDesk allows you to get real-time updates on tickets. This way, you can check if a support representative is already helping out a client.


Problem #3: Inefficient Progress Tracking

Understanding the performance of your operations is key to improving customer service. Using JitBit HelpDesk, you can get access to tools that will help you analyze your team’s efficiency. It has built-in reports that will let you pinpoint your first response times, check the busiest time of a particular month, as well as determine your most active customers. There are also great time-tracking options for easier customer billing. Moreover, JitBit comes with a custom report builder that lets you customize what data to aggregate and how to display them.

Awards & Quality Certificates

Award
Award
Award

JitBit HelpDesk Position In Our Categories

Position of JitBit HelpDesk in our main categories:

10

JitBit HelpDesk is one of the top 10 Customer Support Softwareproducts

Top
10

JitBit HelpDesk is one of the 10 Help Desk Softwareproducts

10

JitBit HelpDesk is one of the 10
Customer Support Software products

10

JitBit HelpDesk is one of the 10
Help Desk Software products


JitBit HelpDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#6 Help Desk & Ticketing Software#6
Industry-Specific Help Desk Software#4
Category:Position:
Customer Service Software#6
Help Desk & Ticketing Software#6
Industry-Specific Help Desk Software#4

Every enterprise has its own characteristics, and may need a special Customer Service Software solution that will be fit for their company size, type of clients and staff and even individual industry they support. We advise you don't count on locating a perfect services that will be suitable for every business no matter what their background is. It may be a good idea to read a few JitBit HelpDesk reviews first and even then you should remember what the solution is intended to do for your company and your employees. Do you need an easy and intuitive service with only elementary features? Will you actually use the complex tools needed by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a solid software that will fit your budget.

How Much Does JitBit HelpDesk Cost?

JitBit HelpDesk Pricing Plans:
Free trial
HelpDesk Ticketing System Small Plan
$1699
HelpDesk Ticketing System Company
$3499
HelpDesk Ticketing System Enterprise
$4999
SaaS Help Desk Freelancer Plan
$29 per month
SaaS Help Desk Startup Plan
$69 per month
SaaS Help Desk Company Plan
$129 per month
SaaS Help Desk Enterprise Plan
$249 per month

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JitBit HelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JitBit HelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

Video

Screenshots

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Hindi
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are JitBit HelpDesk pricing details?

JitBit HelpDesk Pricing Plans:
Free trial
HelpDesk Ticketing System Small Plan
$1699
HelpDesk Ticketing System Company
$3499
HelpDesk Ticketing System Enterprise
$4999
SaaS Help Desk Freelancer Plan
$29 per month
SaaS Help Desk Startup Plan
$69 per month
SaaS Help Desk Company Plan
$129 per month
SaaS Help Desk Enterprise Plan
$249 per month

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

What integrations are available for JitBit HelpDesk?

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

User reviews


User reviews in total: 7

4
3
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Patsy

10 months ago


Pros: It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even comes with a self-hosted version of its own.

Cons: Its asset-management module appears to only limit itself to its basic functionality. Nevertheless, it does what it's supposed to do. Unfortunately, it has integration with Twitter. User forums are absent.

The least favorable review

Kristi

9 months ago


Pros: Great web UI. Fantastic e-mail integration. I love how you can build or come up with a reply to tickets through e-mail. Those are my favorite functionality.

Cons: Software is lacking the functionality in getting a user to log out. Being an admin, we're hiring regular users to work wih tickets. At the same time, we also have an admin user to look into admin-only tasks. At this point, there's no other way to toggle between the tow without removing cookies, going all incognito, or accessing through a different browser.

Published 9 months ago
Verified
user
Great web UI. Fantastic e-mail integration. I love how you can build or come up with a reply to tickets through e-mail. Those are my favorite functionality.


Vendor Reply

Thanks for the review! Just wanted to point out there's a tiny "sign out" button in the top-right corner. Perhaps we should make it more visible ;) Thanks again!


What do you think about this review? Great Poor
Published 10 months ago
Verified
user
The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Several years back, I stumbled on a hosted help desk software that appears to have a right mix of functionality at a reasonable price tag. In the end, I opted for JitBit....



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Handling it is simple. It does well in integrating with mos software. Never encountered a learning curve. Great for customer service.



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It doesn't come bloated with unecessary features. It has a strong help desk. Its self-hosted variant is a cool addition. We ended up picking this product for its...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share