JitBit HelpDesk REVIEW

Help Desk Software

3 user reviews
USER SATISFACTION 99%
OUR SCORE 8.5

What is JitBit HelpDesk?

Jitbit HelpDesk is a web-based help-desk solution, providing a helpful helpdesk ticketing system for small businesses, freelancers, startups, as well as large enterprises. The tool enables you to manage and track incoming support request emails as well as their associated tickets. It also automates tasks and organizes tickets into categories. The helpdesk solution is protected by SSL, aside from it is being hosted by Amazon’s servers that provide daily backups as well as 24×7 monitoring.

The web-based helpdesk tool fully integrates with your company’s email and Active Directory, giving you a detailed overview of your tickets and customers. Your business can then organize tickets by allocating tags and categories and view specific tickets through filters. In addition, you can also use filters to apply certain actions, route tickets, and set priorities. You can likewise use tickets to establish a knowledgebase and look at your company’s business performance.

Overview of JitBit HelpDesk Benefits

JitBit HelpDesk is a web-based support ticket system platform that covers basic features expected from this kind of platform: ticket routing, knowledgebase, ticket filters and categorization, canned replies and auto-responder, asset tracking, file-attachments, and reporting.

JitBit HelpDesk has a ticket grid view showing the status of all your new and ongoing tickets. The grid can also use filters in order for your business to customize your view of the tickets coming in.

You can likewise group and merge tickets, categorize customer tickets, as well as assign tickets to your company’s specific team members.

Tracks support tickets using the tool. It also fully integrates with your company’s email and Active Directory.

The tool offers a hosted help desk application too.

The tool’s reports also make it easy for you to keep a critical eye on your team performance. Jitbit offers a set of built-in analytical reports that will give your business insights about various issues and a customized report feature that allows you to build your own reports quickly.

It is an extremely affordable support solution, with all contracts including free upgrades within a year as well as discounted upgrades afterwards.

Here are more JitBit Helpdesk benefits:

  • Not priced “per agent”; in almost all cases cheaper than competitors
  • Both SaaS and on-premise versions
  • Focus on UI simplicity; not bloated with features nobody uses like many other helpdesks
  • Automation rules let you cut down most of the routine work you do with support tickets
  • Rich reports
  • Zapier support; additional integration with hundreds of apps
  • Active Directory authentication on the SaaS version
  • Native iOS, Android, and Windows Phone apps

Overview of JitBit HelpDesk Features

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible

What Problems Will JitBit HelpDesk Solve?

Supporting different products with independent teams

A company has 5 products they need to support with different technicians supporting different products. With Jitbit Helpdesk they can divide techs into teams so that they will see only the tickets about their product.

Features: categories, technicians

Automating the routine

Changing categories, assigning technicians, priorities, sending a canned response to a user and much more can be done automatically depending on various ticket properties (subject, body, submitters, email, etc.)

Feature: automation rules

Help users help themselves

You can save FAQs, tutorials and other articles in the knowledge base. It is easily searchable and we even suggest knowledge base articles to users while they are just typing the ticket. User problems are solved faster and you get less tickets.

Feature: knowledge base

JitBit HelpDesk Position In Our Categories

Position of JitBit HelpDesk in our main categories:

50

JitBit HelpDesk is one of the top 50 Customer Support Software products

50

JitBit HelpDesk is one of the top 50 Help Desk Software products

50

JitBit HelpDesk is one of the top 50
Customer Support Software products

50

JitBit HelpDesk is one of the top 50
Help Desk Software products


JitBit HelpDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#9
Category:Position:
Help Desk & Ticketing Software#9

If you are interested in JitBit HelpDesk it might also be beneficial to examine other subcategories of Best Help Desk Software listed in our base of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

It is crucial to note that almost no software in the Help Desk Software category is going to be a perfect solution able to meet all the needs of different business types, sizes and industries. It may be a good idea to read a few JitBit HelpDesk reviews first as certain software may perform well only in a very small set of applications or be prepared with a very specific type of industry in mind. Others may operate with an idea of being simple and intuitive and as a result lack complex functionalities desired by more experienced users. You can also come across services that focus on a broad group of customers and provide a complex feature set, however that frequently comes at a more significant price of such a service. Ensure you're aware of your needs so that you get a software that has all the functionalities you look for.

How Much Does JitBit HelpDesk Cost?

JitBit HelpDesk Pricing Plans:

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JitBit HelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JitBit HelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

1

Video

Screenshots

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia
  • Italy
  • Dutch
  • Portugal
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

JitBit HelpDesk User Reviews

What are JitBit HelpDesk pricing details?

JitBit HelpDesk Pricing Plans:

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

What integrations are available for JitBit HelpDesk?

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.

User reviews


User reviews in total: 3

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1
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Average Rating:

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The most favorable review

Ellen

3 months ago


Pros:
It doesn't come bloated with unecessary features. It has a strong help desk. Its self-hosted variant is a cool addition. We ended up picking this product for its self-hosted capability, but the company recommended us to settle for the hosted variant --- a decision that changed positively changed the way we handled things. I found "automation" engine a big help as well as their JIRA integration, and mobile applications. All in all, it's a priceworthy platform.

Cons:
Their asset management moduel is somewhat too basic (although it's capable enough of getting things done). Twitter integration is nowhere to be seen. The knowledge module can do the job, even without a user forum in sight. Once in a while, their search engine suffers from stutters, especially when lookin up abbreviations or not-found-in-the-dictionary words. iOS push notifications tend to break sometimes.

The least favorable review

Alex

2 months ago


Pros:
The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.

Cons:
Currently, it has zero level permissions. It needs to have some sort of integration with social media.

Published 2 months ago
Verified
user
The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It doesn't come bloated with unecessary features. It has a strong help desk. Its self-hosted variant is a cool addition. We ended up picking this product for its...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit...



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