Automated ticketing at its finest.

What are the best aspects of this product?

We've finally stepped into the 21st century by saying goodbye to our old helpdesk solution. With Jitbit, we no longer have to worry about manually assigning tasks. All we have to do is properly configure our filters so that tickets are automatically assigned to the correct department. It's very convenient!

What aspects are problematic or could work better?

The only drawback to Jitbit is the absence of a built-in dashboard. It would be helpful if we could see the lineup of pending tickets and their information.

What specific problems in your company were solved by this product?

We use Jitbit to respond to customer requests more quickly. It's an incredibly easy tool to use.

Are you a current user of this product?

Yes