Basic but robust tool for handling tickets.

What are the best aspects of this product?

We needed an efficient way to handle tickets filed by clients—and Jitbit fits the bill perfectly. Not only that, but it has a pretty robust mobile option that lets me work and respond to tickets wherever I may be. It integrates with 3rd-party task management software, a useful feature when we need to work with external specialists.

What aspects are problematic or could work better?

When it comes to advanced tools, it falls a few steps behind its competitors.

What specific problems in your company were solved by this product?

Jitbit works as a basic but robust ticketing software. Despite not being as technologically advanced as the other programs, it still does its job quickly and efficiently.

Are you a current user of this product?

Yes