Crispy clean UI. Users are loving this thing.

What are the best aspects of this product?

It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even comes with a self-hosted version of its own.

What aspects are problematic or could work better?

Its asset-management module appears to only limit itself to its basic functionality. Nevertheless, it does what it's supposed to do. Unfortunately, it has integration with Twitter. User forums are absent.

What specific problems in your company were solved by this product?

We're an IT department. We currently work for a known health organization. Our job is to deal with issues our employeees are facing. My team has a habit of making use of this software through their smartphones.

Are you a current user of this product?

Yes