Finally, a solution for handling tickets.

What are the best aspects of this product?

Handling it is simple. It does well in integrating with mos software. Never encountered a learning curve. Great for customer service.

What aspects are problematic or could work better?

So far, there's nothing much to hate with this. They fix things quickly. Response times are quick. This is especially true when opening up a support ticket.

What specific problems in your company were solved by this product?

We're trying to resolve issues in customer support and service. Whenever a customer shoots us an e-mail, they use the contact form. If not, they would respond to an order e-mail. It would open up a ticket so we can manage every step easily.

Are you a current user of this product?

Yes