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User review of JitBit HelpDesk

Great software

- by Jan

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention.

What aspects are problematic or could work better?

While it's response time via e-mail is above-average, I'd love it if phone support is avaialble. It'd be nice, for a change, to directly interacting with the team (althought it's not really necessary).

What specific problems in your company were solved by this product?

It single-handedly tracks and timely responds to customer requests. It has a transparent accountability and easier follow-up.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.