Impressively agile and helpful.

What are the best aspects of this product?

The installation process had been a breeze. We were able to fire it up without any major hiccups. As for its usage, I love that it takes the initiative to classify each helpdesk ticket for us. This classification is particularly useful when it comes to prioritization of tasks. It integrates smoothly with third-party applications.

What aspects are problematic or could work better?

I like everything about Jitbit—I have no complaints.

What specific problems in your company were solved by this product?

This is a great avenue for addressing customer requests and providing solutions quickly and efficiently.

Are you a current user of this product?

Yes