It’s not a bad app to begin with. Customer management support has been easy since using this.

What are the best aspects of this product?

The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.

What aspects are problematic or could work better?

Currently, it has zero level permissions. It needs to have some sort of integration with social media.

What specific problems in your company were solved by this product?

My department is making use of Jitbit. It does its job well in the managemetn of incoming customer support via e-mail. So far, we've been making use of this the past several months.

Are you a current user of this product?

Yes