Largely Benefits Small to Medium IT Workforce

What are the best aspects of this product?

It features a highly usable report interface that lets you accomplish different tasks easily. You’d get a marking system that measures the work of your support staff. This lets you analyze their job conveniently. It’s easy to dig through the report system with the help of labels too, such as assigned staff, dates and time among other classifications.

What aspects are problematic or could work better?

I’m not satisfied with the user interface, despite the platform being easy to modify.

What specific problems in your company were solved by this product?

Jitbit has largely improved our operations in many ways. It helps the ticketing system for our helpdesk move efficiently, which results in a big decrease on-call quantity we get. No unneeded hassles on installation and integration too.

Are you a current user of this product?

No