User review
of JitBit HelpDesk
Super software
-
by Kyle
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Several years back, I stumbled on a hosted help desk software that appears to have a right mix of functionality at a reasonable price tag. In the end, I opted for JitBit. It became a huge success for a project that I was working on. This was largely due to the platform's tracking capability and customer request response.
What aspects are problematic or could work better?
Highly responsive through e-mail. I really miss their phone support. It'd be treat to interact directly to the team.
What specific problems in your company were solved by this product?
Great tracking. Having the ability to respond to customer requests. Doing so in a timely fashion. Clear accountability.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
several employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
