The Platform is Surely Wonderful

What are the best aspects of this product?

We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of recommendations easily.

What aspects are problematic or could work better?

The job interface doesn’t satisfy me since it only features specialists, directors, and clients. For example, you can tag different classifications as experts. But I guess there should be tags for those who are not experts aside from being clients. Moreover, clients cannot easily access tickets in a category where they’re not classified as experts.

What specific problems in your company were solved by this product?

Originally, we only want a ticketing system for our internal helpdesk. But with the platform, we’ve managed to build interfaces for the facility and administration departments too. It allows us to easily get support from other areas, such as getting suggestions and help for common problems.

Are you a current user of this product?

No