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User review of JitBit HelpDesk

The Professional Technical Software – ASP.NET and MS SQL Server is Fantastic

- by Giovanna

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available.

What aspects are problematic or could work better?

This perfect platform don’t have any disadvantages for us.

What specific problems in your company were solved by this product?

It makes it possible to use the MS SQL Server and ASP.NET today. Also, it helps us build and manage a knowledge-base, as well as handle tickets without problems.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Government Administration

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.