What are the best aspects of this product?
It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available.
What aspects are problematic or could work better?
This perfect platform don’t have any disadvantages for us.
What specific problems in your company were solved by this product?
It makes it possible to use the MS SQL Server and ASP.NET today. Also, it helps us build and manage a knowledge-base, as well as handle tickets without problems.
Are you a current user of this product?
No
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
EU Office: 1 Agios Georgios Street, 7600 , Athienou, Larnaca, Cyprus
US Office: 120 St James Ave Floor 6, Boston, MA 02116
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