Very impressive.

What are the best aspects of this product?

Out of all the helpdesk solutions that we've tried out, we've tagged Jitbit as the best. It is superior when it comes to speed, support, features, and even customer service. We've been using this for some time now and the customer support from the Jitbit team remains unwavering. I'm really glad we chose this software among other options.

What aspects are problematic or could work better?

I am not particularly fond of how our reps are classified. Right now, I think the classification can still be drilled down further. I'd also like to be able to show clients the progress of the ticket that they have filed.

What specific problems in your company were solved by this product?

We needed a robust and agile helpdesk solution to address the ticketing traffic that we've been receiving—and Jitbit is the best solution for this. It has helped us address requests, from the basic to the most complicated ones.

Are you a current user of this product?

No