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User review of JotForm

Easy Forms

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Easy to use for anyone. It allows us to store and organize information about our customers in a more efficient way

What aspects are problematic or could work better?

More templates would be nice

What features/services would you like to see in future versions of this product?

If it could be integrated with our appointment/pos system.

What specific problems in your company were solved by this product?

Takes up less space!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way

PRICING & COSTS

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
3
ok
Customer Management
4
very good
Task Management
3
ok
Contract Management
3
ok
Pricing Management
2
mediocre
Email Marketing
3
ok
Order Management
4
very good
Campaign Management
4
very good

Analytics

Reports
3
ok
ROI Analytics
3
ok

Integrations

API
3
ok
Calendar & Contacts Sync
3
ok
Export & Import of Data
4
very good
Available Integrations
1
very poor
Social Network Integration
1
very poor

Customer Service

Call Center Tools
2
mediocre
Issue Tracking
3
ok
Support Portal
3
ok
Knowledge Base Management
3
ok

General Features

Collaboration Features
3
ok
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
3
ok
Mobile Support
3
ok
Customization
4
very good
File Management
3
ok
Language Support
2
mediocre
Security
2
mediocre
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