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JotForm Review

JotForm
Our score: 9.0 User satisfaction: 100%

What is JotForm?

JotForm is one of the leading creative online form builders known by its intuitiveness and ease of use. The company is now preparing to launch a new, fully featured form builder (4.0) users can activate on all devices (including tablets and smartphones) and which will be even sleeker and more powerful than the one we’re used to.

Traditionally, JotForm helps design creative and personalized forms for all purposes, and does so with a simple drag-and-drop mechanism. The best part of the process is that changes are synced upon completion, and can therefore be retrieved in cases of sudden internet loss and work can be finished offline. The competitive edge of the builder is robust collaboration, as forms can be built in groups by an unlimited number of collaborators.

JotForm 4.0 is expected to be even more professional, as it is the first fully-functional mobile builder of its kind. 4.0 won’t impose any device type or location limitations, and will make common fields, payments, and widgets even easier to access. With its handy offline capabilities, you will find it easy to polish, complete, and post forms regardless of where you are.

Overview of JotForm Benefits

How exactly will JotForm 4.0 facilitate form building? To start with, it will allow you to work on the device you prefer, and won’t compromise functionality because of changing locations. Your niche or industry won’t matter, because JotForm 4.0 offers enough personalization & branding tools to make forms work for all companies and sole proprietors. You will also appreciate the elegant looks, and immediate publishing button located right above the editor.

Just as it used to function on conventional devices, JotForm will collate all widgets, custom forms, and payments in one bar, and display them on the left screen side where they are easy to see and access. The same as before, users can drag-and-drop elements on the screen, and save time. Data import/export is also made simpler, as JotForm now integrates with more than 100 third-party services.

Where the new version of this system shines the most is definitely collaboration, as users can now connect in real time, and work simultaneously to maximize the potential of their form, and bring all cool ideas on the table. As usual, edits are saved automatically on the way, which means you don’t have to worry whether the good work you’ve done will be corrupted by someone else’s suggestions. All form versions are stored consequently, and you get to choose the best one in the end.

What makes JotForm even more attractive is its flexible pricing scheme: companies interested to submit more forms and receive more payments can choose one of the three reasonably priced packages, while individuals are invited to try the free package intended for 100 monthly submissions.

Overview of JotForm Features

  • Ease of use
  • Online Form Designer
  • Drag-and-Drop Customization
  • Editable, pre-made Templates and Themes
  • Image/Logo Upload
  • Automated Storage and Organization of Submissions
  • Branding
  • Online/Offline Collaboration
  • Reporting
  • Synced Changes on the go
  • More than 1000 Integrations
  • Payments
  • Widgets
  • Group Editing

What Problems Will JotForm Solve?

Scenario  #1

Every company and business needs online forms. Whether you need to collect orders and payments online, register guests for an event, collect contact information and messaging online, survey customers, sign people up for your email newsletter, collect applications – JotForm can help you create forms and collect information.

Scenario #2

If you want to build forms on the go, such as during your train ride home after work, you can make online forms and check up on your submissions on your mobile phone.

Scenario #3

If your company is planning a major event, you can collaborate with your co-workers on making online forms including event registration forms.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

JotForm Position In Our Categories

Knowing that businesses have particular business needs, it is only sensible that they steer clear of seeking a one-size-fits-all, ideal business application. Regardless, it would be almost impossible to try to find such an app even among branded software systems.
The practical step to undertake would be to shortlist the numerous key factors which necessitate inspection like important features, packages, skill levels of staff members, business size, etc. Thereafter, you must conduct the research fully. Read some JotForm evaluations and look over the other software programs in your shortlist in detail. Such comprehensive product research ascertain you take out poorly fit applications and select the one which provides all the aspects your company requires to achieve growth.

Position of JotForm in our main categories:

TOP 50

JotForm is one of the top 50 CRM Software products

If you are considering JotForm it may also be beneficial to investigate other subcategories of CRM Software collected in our database of SaaS software reviews.

Every organization has different needs and requires a software that can be customized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no software can offer perfect features off-the-shelf. When you look for a software system, first be sure what you require it for. Read some JotForm CRM Software reviews and ask yourself do you desire basic functionality or do you need complex functionality? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to aid your search. There are lots of aspects that you need to mull over and these include your budget, particular business wants, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the platform that provides all that you require to enhance your organization efficiency and productivity.

How Much Does JotForm Cost?

JotForm Pricing Plans:

Free Trial

Starter

Free

Bronze

$19/month

Silver

$39/month

Gold

$99/month

JotForm offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter – Free

  • 100 Monthly Submissions
  • SSL Secure Submissions
  • Receive 10 Payments
  • 100 MB Available Space
  • 5 Forms
  • 1,000 Monthly Form Views
  • 500 Total Submission Storage
  • Unlimited Reports and Fields

Bronze – $19/month

  • 1,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 10 GB Available Space
  • 25 Forms
  • 10,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

Silver – $39/month

  • 10,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 100 GB Available Space
  • 100 Forms
  • 100,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

Gold – $99/month

  • 100,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 1 TB Available Space
  • Unlimited Forms
  • 1,000,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JotForm reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JotForm. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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JotForm Comparisons

JotForm user reviews

Great App, with good idea, creating any form is easy.

Read full review >
Anonymous Reviewer
4/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2019 Company Size: 1-10 Employees Industry: Education Management

I really like the jetform application

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: 1-10 Employees Industry: Accounting
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: 51-100 Employees Industry: Education Management

Founder and CEO

Read full review >
Steven H. Poznanski
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

Good experience but not so easy to use as a starter

Read full review >
Anonymous Reviewer
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

What are JotForm pricing details?

JotForm Pricing Plans:

Free Trial

Starter

Free

Bronze

$19/month

Silver

$39/month

Gold

$99/month

JotForm offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter – Free

  • 100 Monthly Submissions
  • SSL Secure Submissions
  • Receive 10 Payments
  • 100 MB Available Space
  • 5 Forms
  • 1,000 Monthly Form Views
  • 500 Total Submission Storage
  • Unlimited Reports and Fields

Bronze – $19/month

  • 1,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 10 GB Available Space
  • 25 Forms
  • 10,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

Silver – $39/month

  • 10,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 100 GB Available Space
  • 100 Forms
  • 100,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

Gold – $99/month

  • 100,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 1 TB Available Space
  • Unlimited Forms
  • 1,000,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports and Fields

What integrations are available for JotForm?

JotForm integrates with more than 100 business systems and applications. Here are some of them:

  • Dropbox
  • Salesforce
  • PayPal
  • Stripe
  • Square
  • Freshbooks
  • Google Drive
  • WebHooks
  • Zoho CRM
  • Authorize.Net
  • AWeber
  • Egnyte

JotForm average rating:

Average score
4.8/5 (24 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Very easy to use and better than google. Great features that are super easy.

CONS: I would like to have the option to close or limit an item once it reaches capacity.

Reviewed 1 month ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Easy to use, great features, let down by extremely poor customer service. Will never use again, paid for a service that was cut off without warning for no reason whatsoever. Rude staff.

CONS: Locked out of my paid account, deleted all forms and cancelled my subscription for no reason with no warning or explanation!!

Reviewed 2 years ago

Read full review >

More reviews from 24 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great App, with good idea, creating any form is easy.

Read full review >
Anonymous Reviewer
4/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2019 Company Size: 1-10 Employees Industry: Education Management

PROS: The best aspects of this product is simplicity of use.

CONS: I didn't find anything worth of mention. For making forms its best app out there...

What do you think about this review? Great Poor

I really like the jetform application

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: 1-10 Employees Industry: Accounting

PROS: easy to use with simple interface , i really like it

CONS: none

What do you think about this review? Great Poor
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: 51-100 Employees Industry: Education Management

PROS: Very easy to use and better than google. Great features that are super easy.

CONS: I would like to have the option to close or limit an item once it reaches capacity.

What do you think about this review? Great Poor

Founder and CEO

Read full review >
Steven H. Poznanski
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Easy to use and set up, customer service is amazing. Product is a saving grace for me that now allows me to add multiple affiliates and re-sellers at the touch of a button

CONS: I couldnt find any. when I had some set up problems since I am now to this form customer service answered them for me without hesitation

What do you think about this review? Great Poor

Good experience but not so easy to use as a starter

Read full review >
Anonymous Reviewer
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: Great features. This form is better than google doc because of its amazing features

CONS: I don’t know how to change my payment methods but I can’t see the “Billing” point as guided

What do you think about this review? Great Poor

JotForm is Great!

Read full review >
Ann Smith
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.07.2019 Company Size: 11-50 Employees Industry: Wholesale

PROS: The form builder is very easy to use even for entry-level office staff.

CONS: The site is very easy to use and understand!

What do you think about this review? Great Poor

Best thing Ever

Read full review >
SBFCWC Intake
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.05.2019 Company Size: 1-10 Employees Industry: Religious Institutions

PROS: I love the amount of templates they offer...It is the best thing since sliced bread.

CONS: I could work on being able to make up my mind on which template to go with.

What do you think about this review? Great Poor

Just the Form is JotForm!

Read full review >
Mike Sands
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.05.2019 Company Size: 1-10 Employees Industry: Events Services

PROS: This is one of the most user friendly forms online and produces a lot of useful information, allowing for Excel , CSV and PDF downloads.

CONS: I have not found one yet , other than the big jump from 100 submissions limit on the free versions , to the paid for version. For a small one man band it is quite severe.

What do you think about this review? Great Poor

Jotform has been great to me and my organization

Read full review >
Asia Ware
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2019 Company Size: 11-50 Employees Industry: Hospital & Health Care

PROS: Ease of use, everything flows great and effieciently.

CONS: I find there are no issues with the software other than being able to save progress right on the form itself.

What do you think about this review? Great Poor

Easy Forms

Read full review >
Anonymous Reviewer
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.03.2019 Company Size: 1-10 Employees Industry: Retail

PROS: Easy to use for anyone. It allows us to store and organize information about our customers in a more efficient way

CONS: More templates would be nice

What do you think about this review? Great Poor

This is simple yet powerful solution for creating forms

Read full review >
Larry
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2018 Company Size: 11-50 Employees Industry: Professional Training & Coaching

PROS: I like how easily you can use the drag and drop form and they really meet even the basic needs for each form. You can easily add into own graphics and add minor features so you can create the product the way you want. Its free version has great set of features available.

CONS: If you try to overcustomize the form you can be easily confused because you might into some specific aspects of each line if you’re trying to make it perfect.

What do you think about this review? Great Poor

JotForm is fantastic tool for creating forms

Read full review >
Bryant
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: 11-50 Employees Industry: Wholesale

PROS: JotForm is extremely easy to use solution and it has great features. In less than no time you can have high professional form that can be easily integrated into emails or website. I like that there are lot of extensions and it offers solutions for every kind of scenario.

CONS: I cannot think of something that I might dislike.

What do you think about this review? Great Poor

This is great solution even for small businesses

Read full review >
Woodrow
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Publishing

PROS: I really like its advanced design interface for customizing forms. It is intuitive and user friendly solution. There are great integration options like embed, pop-up form, lightbox, link and others which are customizable as well. Also, for the first 5 forms you can use HetForm for free.

CONS: The could make the initial building portion of the interface simple. Also, the process of integrating productrs and payment is not as intuitive as it shlould be. Also, I don’t like its logo on every form but I believe this is because of the free version as well.

What do you think about this review? Great Poor
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.08.2018 Company Size: 1-10 Employees Industry: E-Learning

PROS: Loads of integrations like Square, PayPal, OneBip

CONS: More form with the free account

What do you think about this review? Great Poor

So helpful and easy to use!

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2018 Company Size: 11-50 Employees Industry: Entertainment

PROS: It's so user-friendly, anyone can make a form that does a variety of things in minutes -- without a lot of coding! They link in with SO many third-party companies, like Google Sheets and Google Drive, and can even accept payments!

CONS: The customizations are a little clunky and not as slick as the overall form builder itself. You're mostly limited to colors and round corners.

What do you think about this review? Great Poor

Poor poor service

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 01.03.2018 Company Size: 1-10 Employees Industry: Financial Services

PROS: Easy to use, great features, let down by extremely poor customer service. Will never use again, paid for a service that was cut off without warning for no reason whatsoever. Rude staff.

CONS: Locked out of my paid account, deleted all forms and cancelled my subscription for no reason with no warning or explanation!!

What do you think about this review? Great Poor

Simple and easy to use solution

Read full review >
Cathy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.02.2018 Company Size: 1-10 Employees Industry: N/A

PROS: The setting up a form is simple process. It offers great inbtegrations with Wordpress and Google drive. Its tagging system helps us to better organize the forms and to find what we need in most easiest way. You can use from its templates so you can reduce the time instead of creating new ones.

CONS: It lacks support and the site can be cumbersome. I’ve submitted support tickets long time ago and I’ve never receive and answer back.

What do you think about this review? Great Poor

Quick, easy, budget friendly

Read full review >
Tanya Kasper
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.02.2018 Company Size: 1-10 Employees Industry: N/A

PROS: I have been searching for an online client consultation form for my business that didn't cost an arm and a leg, plenty of customization options, and able to match to my website. JotForm provided all that and more.

CONS: It was very easy to use, I currently don't see any problematic areas.

What do you think about this review? Great Poor

This is great form builder

Read full review >
Amy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.02.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: The drag and drop feature is easy to use, the UI is clear and intuitive and it has everything you need. It offers drop down lists, check boxes and other tools. I’ve used other form builder solution but in my experience this one is simple to use. Also, I like that I can download submissions, we can download it into Excel, CSV or PDF. JotForm is reliable platform especially the third party platform.

CONS: It can be complicated to find account information like number of submissions and the way to get more space for forms. Also, it has limitations when it comes to downloading, only 20 downloads of PDF submissions at a time.

What do you think about this review? Great Poor

Perfect for beginners!

Read full review >
Horse Riding Kos
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: N/A Industry: N/A

PROS: Love jotform! User-friendly building, Full of apps, widgets and toys for a truly personalised form. I have been experiencing some tech difficulties, fabulous, fast personal service day or night.

CONS: All good!

What do you think about this review? Great Poor

Data being scrambled and tec support has no answer after months of problems

Read full review >
Stephen Selwyn
2/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 11.01.2018 Company Size: 1-10 Employees Industry: Medical Devices

PROS: Fairly easy to use and can use custom domain if required

CONS: Dreadful tec. support completely ignoring what is a big problem with form submissions

What do you think about this review? Great Poor

With this tool you can create professional looking forms

Read full review >
Alton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.01.2018 Company Size: 1-10 Employees Industry: Public Policy

PROS: I’m using JotForm on a daily basis. I can easily build professional looking forms and collect data. Also, you can build forms and add layer of security to avoid spam when sharing links to the forms. I’m able to configure forms so all the notific ations are sent to me. It has great extensions by third part developers. The price is affordable and I like that it offers discounts constantly.

CONS: In my opinion, configuring email notifications when the forms are submitted can be cumbersome because email notifications are not allways sent to the accounts.

What do you think about this review? Great Poor

I am having an Awesome experience as a business owner!!

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.11.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Lots of custom integrations to create an efficient process for a detailed analysis!!!

CONS: App some integration needs a lot of improvement. I saw some reviews had five stars but when I click on individual reviews they had zero stars and complaints about bugs and crashing. Not consistent - five stars w a very bad verbal review??

What do you think about this review? Great Poor

I love jotform. I could not imagine that there is an online form to get data you needed

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.05.2017 Company Size: 1-10 Employees Industry: Airlines/Aviation

PROS: The best feature of Jotform is it is free. If you quota is not enough for you, there is a Get More feature. It increases your quota limit permanently. And still it is free. It is really easy to go through the form, it is very self explanatory. And you have the option to receive the form as a pdf. You may then print this if you wish.

CONS: Sometimes on amendment of the original form, the old link sometimes get error data. So we have to use the new link to get the updates.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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