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User review of JotForm

Poor poor service

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Easy to use, great features, let down by extremely poor customer service. Will never use again, paid for a service that was cut off without warning for no reason whatsoever. Rude staff.

What aspects are problematic or could work better?

Locked out of my paid account, deleted all forms and cancelled my subscription for no reason with no warning or explanation!!

What features/services would you like to see in future versions of this product?

Proper communication from Jotform

What specific problems in your company were solved by this product?

none

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to solve our customers problems faster and in a more efficient way

PRICING & COSTS

What was the cost of implementing this product?

$100

What is your total annual cost for using this product?

$300

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
1
very poor
Customer Management
1
very poor
Task Management
1
very poor
Contract Management
1
very poor
Pricing Management
1
very poor
Email Marketing
1
very poor
Order Management
1
very poor
Campaign Management
1
very poor

Analytics

Reports
1
very poor
ROI Analytics
1
very poor

Integrations

API
1
very poor
Calendar & Contacts Sync
1
very poor
Export & Import of Data
1
very poor
Available Integrations
1
very poor
Social Network Integration
1
very poor

Customer Service

Call Center Tools
1
very poor
Issue Tracking
1
very poor
Support Portal
1
very poor
Knowledge Base Management
1
very poor

General Features

Collaboration Features
1
very poor
Dashboard
1
very poor
Overall Performance
1
very poor
Access & Role Management
1
very poor
Mobile Support
1
very poor
Customization
1
very poor
File Management
1
very poor
Language Support
1
very poor
Security
1
very poor
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