User review
of Kareo
Horrible customer service
-
by David Schiman
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
They do help generate reviews but you could do this just as well through Survey Monkey and then requesting the reviewers post to social media
What aspects are problematic or could work better?
Customer service is absolutely atrocious. Horribly slow response times, failure to fix even then simplest problems, etc.
What features/services would you like to see in future versions of this product?
Good customer service, ease of use, lower cost. It's not worth what you pay for it.
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$1,000
What is your total annual cost for using this product?
$1,800
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
