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Kareo Review

Kareo
Our score: 8.3 User satisfaction: 92%

What is Kareo?

Kareo is a cloud-based platform that provides a comprehensive and integrated set of tools designed for medical administrators. With Kareo, users can manage a huge chunk of back-office tasks such as billing management, patient registration, health record management, medication management, and patient management.  Kareo aims to facilitate the medical practitioners by making it easy for them to connect with their patients and also assisting them in managing the medical, financial and administrative data.

More features of Kareo include scheduling and appointment management, administrative rule creation, productivity tracking, configurable dashboards, data tracking, information visualization, and progress reporting. The platform also helps medical professionals to quickly access insurance companies. 

Kareo’s Live Compliance program covers all areas required to becoming and remaining HIPAA compliant.

Overview of Kareo Benefits

Kareo has a fully customizable dashboard for the users, which they can use to display, track, and analyze the patient information.  The software also provides the users with the features to create performance and productivity rules.

Apart from tracking the patient data, Kareo has tools for analysis and reporting which the medical practitioners can leverage to generate different types of reports. Keeping the patient records through Kareo allows the medical professionals to track the health record of each patient, and manage their billing. Through proper tracking of patient’s payment records, the medical authorities can sort out the patients with outstanding dues.

The ability of Kareo to connect with insurance companies in real time allows the medical professionals to quickly ascertain the eligibility of patients for insurance.

The electronic prescription system in Kareo is yet another useful feature that saves a lot of time for medical practitioners that they otherwise invest in taking phone calls. When a patient wants a prescription for a common medical problem,  he can get one from the phone through the automatic prescription system.  

Kareo comes with a built in messenger which the medical practitioners can use to communicate with each other quickly. The medical professionals can communicate with the patients too through this messenger.

Overview of Kareo Features

  • Billing management
  • Appointment management
  • Calendar management
  • Data visualization
  • Reporting
  • Data tracking
  • Data import/export
  • Data management
  • Online payment
  • Scheduling
  • Mobile app
  • Alerts
  • Customizable dashboard
  • Messenger
  • Connections with insurance firms

Kareo Position In Our Categories

Knowing that companies have special business needs, it is only rational that they avoid going for a one-size-fits-all, “perfect” software product. At any rate, it is difficult to come across such application even among well-known software systems. The sensible step to undertake would be to set down the various main factors which entail consideration like crucial features, pricing, technical skill capability of staff, business size, etc. Thereafter, you must do the product research thoroughly. Have a look at these Kareo evaluations and explore each of the software options in your shortlist in detail. Such all-encompassing product research guarantees you take out mismatched apps and buy the one that provides all the aspects your business requires.

Position of Kareo in our main categories:

TOP 50

Kareo is one of the top 50 EHR Software products

TOP 20

Kareo is one of the 20 Medical Practice Management Software products

If you are considering Kareo it might also be sensible to examine other subcategories of EHR Software collected in our base of SaaS software reviews.

Each organization has different wants and needs an application that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you try to find a software system, first be sure what you want it for. Read some Kareo EHR Software reviews and ask yourself do you need basic tools or do you want complex tools? Are there any industry-specific features that you are looking for? Find the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your finances, specific business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the app that offers all that you need to boost your organization efficiency and productivity.

How Much Does Kareo Cost?

Kareo Pricing Plans:

Free Trial

Kareo Clinical

$110/month/provider

Kareo Engage

$110/month/provider

Kareo Billing

$110/month/provider

Kareo Managed Billing

By quote

Kareo offers a wide range of plans and enterprise pricing packages for both physicians and non-physician medical professionals. The four main plans are Kareo clinical, Kareo Marketing, Kareo Billing, and Kareo managed billing. The prices are slashed half for the non physicians. Here are some of the main features of each plan: 

 

Kareo Clinical – starting at $110 month

  • Patient List for the day and alerts for them
  • Electronic prescriptions
  • Lab results
  • Up to 150 Documentation templates and tools
  • Alerts & guidelines
  • Patient portal
  • Mobile apps
  • Custom add-ons
  • Dedicated support

Kareo Engage – starting at $110 month

  • Online Scheduling and appointment reminders
  • Patient Intake
  • Patient feedback management
  • Online reputation management
  • Performance dashboard
  • Office procedures’ automation
  • Communication with patients
  • Dedicated Kareo support

Kareo Billing – starting at $110 month

  • Billing management
  • Practice management
  • Reminders and alerts
  • Credit card processing
  • Analytics and reports
  • Customizable dashboard
  • Dedicated support
  • Patient statements
  • Patient payment feature
  • Data import/export

Kareo Managed Billing – By quote

  • Fee management
  • Scheduling
  • Performance management
  • Dedicated support
  • Data import/export
  • patient payment system

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 1

We realize that when you make a decision to buy EHR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Kareo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Kareo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Kareo Comparisons

Kareo user reviews

Terrible company. I regret signing up with them.

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

3/5

Value for Money

1/5

Ease of Use

Published on: 26.03.2020 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

Poor choice!

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

HORRIBLE CUSTOMER SERVICE DO NOT USE

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 15.02.2019 Company Size: N/A Industry: N/A

Horrible customer service

Read full review >
David Schiman
2/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.11.2017 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

What are Kareo pricing details?

Kareo Pricing Plans:

Free Trial

Kareo Clinical

$110/month/provider

Kareo Engage

$110/month/provider

Kareo Billing

$110/month/provider

Kareo Managed Billing

By quote

Kareo offers a wide range of plans and enterprise pricing packages for both physicians and non-physician medical professionals. The four main plans are Kareo clinical, Kareo Marketing, Kareo Billing, and Kareo managed billing. The prices are slashed half for the non physicians. Here are some of the main features of each plan: 

 

Kareo Clinical – starting at $110 month

  • Patient List for the day and alerts for them
  • Electronic prescriptions
  • Lab results
  • Up to 150 Documentation templates and tools
  • Alerts & guidelines
  • Patient portal
  • Mobile apps
  • Custom add-ons
  • Dedicated support

Kareo Engage – starting at $110 month

  • Online Scheduling and appointment reminders
  • Patient Intake
  • Patient feedback management
  • Online reputation management
  • Performance dashboard
  • Office procedures’ automation
  • Communication with patients
  • Dedicated Kareo support

Kareo Billing – starting at $110 month

  • Billing management
  • Practice management
  • Reminders and alerts
  • Credit card processing
  • Analytics and reports
  • Customizable dashboard
  • Dedicated support
  • Patient statements
  • Patient payment feature
  • Data import/export

Kareo Managed Billing – By quote

  • Fee management
  • Scheduling
  • Performance management
  • Dedicated support
  • Data import/export
  • patient payment system

What integrations are available for Kareo?

Kareo integrates with the following business systems and applications:

  • QuickBooks
  • Microsoft Excel

Kareo average rating:

Average score
1.5/5 (4 user reviews)
1/5

Overall impression

2/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

David Schiman

PROS: They do help generate reviews but you could do this just as well through Survey Monkey and then requesting the reviewers post to social media

CONS: Customer service is absolutely atrocious. Horribly slow response times, failure to fix even then simplest problems, etc.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The best aspect of the product was how quickly the services were implemented and available to my practice.

CONS: I selected Kareo out of several electronic record companies. Initially when presented with the system- the customer service staff were extremely nice: offering to help, suggesting ways to may documenting easier, and offering extended services such as a billing solution. Well I was sold on the 'try free for 30 days'. I tried the software for a few days and realized I did not like the software. It was missing a few things that I needed for my practice. I called to speak to a 'coach' and was advised that my assigned representative was no longer available and that someone else would contact me. Well that never happened. Needless to say after about 10 days I no longer accessed Kareo software. I called customer service a few months later to inquire about billing and that is when I was met with rudeness. The staff spoke to maliciously, were extremely disrespectful, and argumentative. The worse was a lady by the name of Marlo V. I regret even signing up with this company. They lied to me and are money hungry. They are unsympathetic, do not listen to your concerns, and are only focused on how they can get your money for billing purposes each month. I do not recommend anyone utilize Kareo. Its not worth it to be scammed by the EHR/EMR company then be utterly spoken to without disregard and disrespected.

Reviewed 1 year ago

Read full review >

More reviews from 4 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Terrible company. I regret signing up with them.

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

3/5

Value for Money

1/5

Ease of Use

Published on: 26.03.2020 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: None- I couldn't even get in to use if before writing this evaluation

CONS: Their sales people withheld information and made false promises to get me to sign on. It turns out they are not compatible with MACs. They also have not given me access to products I have signed up for but are advising me that despite their not being able give me an estimate as to when they will get access. Their customer service people always defer to email address and I have not gotten a response. There is no communication between their staff within and between departments as well as with the customer.

What do you think about this review? Great Poor

Poor choice!

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

PROS: Customer support is polite and apologetic. Initial setup was easy.

CONS: Limited customization, long delays in tech support solutions (ex: credit card collection had not worked for weeks despite tech support “working on it.”) There are glitches where the patient demographics and payment details will not copy into the practice management program and have to be manually updated.

What do you think about this review? Great Poor

HORRIBLE CUSTOMER SERVICE DO NOT USE

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 15.02.2019 Company Size: N/A Industry: N/A

PROS: The best aspect of the product was how quickly the services were implemented and available to my practice.

CONS: I selected Kareo out of several electronic record companies. Initially when presented with the system- the customer service staff were extremely nice: offering to help, suggesting ways to may documenting easier, and offering extended services such as a billing solution. Well I was sold on the 'try free for 30 days'. I tried the software for a few days and realized I did not like the software. It was missing a few things that I needed for my practice. I called to speak to a 'coach' and was advised that my assigned representative was no longer available and that someone else would contact me. Well that never happened. Needless to say after about 10 days I no longer accessed Kareo software. I called customer service a few months later to inquire about billing and that is when I was met with rudeness. The staff spoke to maliciously, were extremely disrespectful, and argumentative. The worse was a lady by the name of Marlo V. I regret even signing up with this company. They lied to me and are money hungry. They are unsympathetic, do not listen to your concerns, and are only focused on how they can get your money for billing purposes each month. I do not recommend anyone utilize Kareo. Its not worth it to be scammed by the EHR/EMR company then be utterly spoken to without disregard and disrespected.

What do you think about this review? Great Poor

Horrible customer service

Read full review >
David Schiman
2/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.11.2017 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: They do help generate reviews but you could do this just as well through Survey Monkey and then requesting the reviewers post to social media

CONS: Customer service is absolutely atrocious. Horribly slow response times, failure to fix even then simplest problems, etc.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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