HORRIBLE CUSTOMER SERVICE DO NOT USE

What are the best aspects of this product?

The best aspect of the product was how quickly the services were implemented and available to my practice.

What aspects are problematic or could work better?

I selected Kareo out of several electronic record companies. Initially when presented with the system- the customer service staff were extremely nice: offering to help, suggesting ways to may documenting easier, and offering extended services such as a billing solution. Well I was sold on the 'try free for 30 days'. I tried the software for a few days and realized I did not like the software. It was missing a few things that I needed for my practice. I called to speak to a 'coach' and was advised that my assigned representative was no longer available and that someone else would contact me. Well that never happened. Needless to say after about 10 days I no longer accessed Kareo software. I called customer service a few months later to inquire about billing and that is when I was met with rudeness. The staff spoke to maliciously, were extremely disrespectful, and argumentative. The worse was a lady by the name of Marlo V. I regret even signing up with this company. They lied to me and are money hungry. They are unsympathetic, do not listen to your concerns, and are only focused on how they can get your money for billing purposes each month. I do not recommend anyone utilize Kareo. Its not worth it to be scammed by the EHR/EMR company then be utterly spoken to without disregard and disrespected.

Are you a current user of this product?

No