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User review of Kickserv

Best field service management app in the market

- by Marco

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I appreciate the excellent customer support they provide. The vendor listens keenly to customer feedback and constantly adds new features to improve the system. The app is very reliable as there is negligible downtime. We use Kickserv to run our plumbing business smoothly.

What aspects are problematic or could work better?

There is a minor issue with Quickbooks Online sync where contact names are repeated on the invoices. I wish the app offered real time GPS for technicians. I understand the vendor is working on these issues and will rectify them shortly.

What specific problems in your company were solved by this product?

We use Kickserv to keep track of our technicans’ work without needing to contact them. We get useful info from various fields for job descriptions, time tracking, notes, etc. and this resource helps us stay updated on what happens with each job and customer.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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