Surpassing expectations for a newbie POS

What are the best aspects of this product?

My five stars derive mostly from one customer support representative who ensured I fix my problems right then and there. He got out of his way just to address our concerns.

What aspects are problematic or could work better?

We had questions on the use of EMV which led to a lengthy, back and forth discussion with customer support but Jessie, one of Lavu's customer rep, stood out from the group. He went above and beyond his task. Instead of me doing the follow-up, he would give me detailed updates until we finally got concrete answers.

What specific problems in your company were solved by this product?

The option to accept EMV was a highly beneficial feature to our merchants with most of our clients shifting to this payment method. This feature mainly streamlined the process, enabling one device to take in customers' payments.

Are you a current user of this product?

Yes