Works well with other brands

What are the best aspects of this product?

I've encountered a lot of similar programs to this one during our more than two decades of existing, and I have to say that this is the tool that has worked the best with our global clients. Our customers really like the service they get when we use this solution. On our end, we really appreciate how this tool constantly meets the innovation needs that we require.

What aspects are problematic or could work better?

We don't have complaints about this tool, but we have encountered clients who have ended up disliking the brand. I do have to say that this isn't so much the technology solutions fault but the fault of the implementing partner. Perhaps the implementing partner didn't consider whether the solution is compatible with other platforms, resulting in an experience that has left a bad impression with the clients. I think aside from picking a product that works well, care should be given in choosing the implementing partner and the customer suppor team as well.

What specific problems in your company were solved by this product?

We've been able to solve a lot of problems because of this tool, and we hear about it all the time from our customers. Thanks to this tool, we've been able to reduce hotel and travel costs. We've been able to save time and strengthen our relationships with partners and customers. We've increased employee engagement and empowered them to work remotely. We've also been able to connect huddle spaces and smaller offices. We've also managed to calibrate our responses so we can meet needs that are more specific to individual customers. We've also taken this as an opportunity to work with people leading IT so that we can provide an experience that is more current, agile, and 4K, while at the same time improving our productivity and not adding to our travel costs.

Are you a current user of this product?

No