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User review of Lightspeed Restaurant

Horrible service, Much better options else where

- by Derrick Robertson

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The product looks nice if you spend the time to make it look nice. Else it looks very basic.

What aspects are problematic or could work better?

Sales and their IPO is the only thing they are interested in. Once sale is are you realize nothing works correctly

What features/services would you like to see in future versions of this product?

Reports that work, And not charging clients for extra costs to get a reports that show little information.

What specific problems in your company were solved by this product?

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story.

The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon)

The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am)

It is not possible to use the inventory option in bar because they can only have units

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

12000

FEATURE DETAILS

Stock and inventory
1
very poor
Reporting and analytics
1
very poor
Online/mobile ordering
1
very poor
Table reservation
1
very poor
Menu management
1
very poor
Accounting
1
very poor
Multi-store management
1
very poor
Raw material management
1
very poor
Recipe management
2
mediocre
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