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Lightspeed Restaurant Review

Lightspeed Restaurant
Our score: 8.6 User satisfaction: 100%

What is Lightspeed Restaurant?

Lightspeed Restaurant is a cloud-based Point-of-Sale (POS) system designed specifically for restaurants, bars, cafes, and other similar establishments that simplifies staff management, inventory management, guest reservations, and more. With aspects of restaurant management covered, Lightspeed Restaurant POS makes it easy for you to build your menu, create and implement schedules for employees, take and manage orders, facilitate payment, and monitor performance among others.

And because Lightspeed Restaurant POS is based in the cloud, you can easily access the system from anywhere at any given time from your smartphone or tablet. Whether you are away from your restaurant or on the road off to somewhere, you can log in to your system and manage your entire operations from the palm of your hands.

Overview of Lightspeed Restaurant Benefits

Lightspeed Restaurant POS is more than just a Point of Sale system designed for restaurants, bars, coffee shops, cafes, and more. It is a robust business management platform that makes restaurant management a breeze for you and your staff.

The software comes with an array of floor management capabilities to help you stay on top of your menu and your floor plan. With a user-friendly drag-and-drop interface, you can make changes to the table arrangements as well as create and edit your menu in a few moments. When you’re working on your menu, you can easily add photos to go along your items as well as the price and description.

Tableside ordering functionality allows you to take orders from your guests faster than ever. Customers’ orders are sent directly to the kitchen or bar, eliminating the need for the staff to wait for an open terminal to input their order. This feature greatly accelerates the process, resulting in your guests getting their orders faster than ever.

The Tableside feature also makes it easy for guests to choose how to settle their bill. Lightspeed Restaurant POS automatically splits or combines bills and provide other flexible payment options to ensure that guests have a great dining and wining experience in your establishment.

Overview of Lightspeed Restaurant Features

  • Adjustable menu and floorplan
  • Tableside Ordering and payments options
  • Data accessibility
  • Backup mode
  • User permission
  • Self-Order menu

Awards & Quality Certificates

Lightspeed Restaurant Position In Our Categories

Since businesses have their own business demands, it is logical that they abstain from purchasing an all-in-one, “perfect” software system. Having said that, it is almost impossible to come across such application even among popular software products. The practicable step to do can be to narrow down the various significant factors that merit analysis like important features, price terms, technical skill capability of the employees, business size, etc. Then, you should perform the product research thoroughly. Go over some of these Lightspeed Restaurant evaluations and look into the other solutions in your list in detail. Such well-rounded research guarantees you take out ill-fitting apps and subscribe to the system which provides all the tools you require company requires to be successful.

Position of Lightspeed Restaurant in our main categories:

TOP 50

Lightspeed Restaurant is one of the top 50 Restaurant Management Software products

TOP 200

Lightspeed Restaurant is one of the 200 Sales Software products

Lightspeed Restaurant is also listed in the following subcategories:

Since each company has specific business requirements, it is sensible for them to abstain from seeking a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such an app even among popular software applications. The smart thing to do would be to list the various important factors that require consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Lightspeed Restaurant Restaurant Management Software reviews and investigate each of the other apps in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting systems and choose the system that presents all the aspects you need for business success.

How Much Does Lightspeed Restaurant Cost?

Lightspeed Restaurant Pricing Plans:

Free Trial

Lightspeed Restaurant

$69/month

Lightspeed Restaurant POS enterprise pricing packages start at $69/month billed annually. Contact Lightspeed POS for other product details on Lightspeed Restaurant POS. You can also submit a request for a free trial to see if the software is a perfect fit for your system.

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 0

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lightspeed Restaurant reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lightspeed Restaurant. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • Spanish
  • French
  • Dutch

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Lightspeed Restaurant Comparisons

Lightspeed Restaurant user reviews

I LOVE LIGHTSPEED

Read full review >
michele pellegrini
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.08.2019 Company Size: 11-50 Employees Industry: Hospitality

Backend Down for 2 days, Support is lacking, Advanced Reporting is basic reporting

Read full review >
peter picataggio
1/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 16.07.2019 Company Size: 51-100 Employees Industry: Hospitality

Horrible service, Much better options else where

Read full review >
Derrick Robertson
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 09.05.2019 Company Size: 51-100 Employees Industry: Restaurants

Great experience

Read full review >
Ariane Payette
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.03.2019 Company Size: 1-10 Employees Industry: Cosmetics

LIGHTSPEED makes life easy!

Read full review >
Raphael Guillemin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.02.2019 Company Size: 11-50 Employees Industry: Restaurants

What are Lightspeed Restaurant pricing details?

Lightspeed Restaurant Pricing Plans:

Free Trial

Lightspeed Restaurant

$69/month

Lightspeed Restaurant POS enterprise pricing packages start at $69/month billed annually. Contact Lightspeed POS for other product details on Lightspeed Restaurant POS. You can also submit a request for a free trial to see if the software is a perfect fit for your system.

What integrations are available for Lightspeed Restaurant?

Lightspeed Restaurant POS integrates with a large number of business systems and applications, among which:

  • Agendrix
  • Ask Emma
  • Bizfi
  • Bookingplanner
  • Boomtown
  • BPL Digital Online Ordering
  • Cayan
  • Chowly
  • Chronogolf
  • DataCandy
  • EconoLease
  • Evolocity
  • Gourmet Miles
  • Growzer
  • Involved Wifi
  • Kitchen Sous

Lightspeed Restaurant average rating:

Average score
4.6/5 (11 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Assad Khan

PROS: Ease and Use. It's simple yet has enough advanced settings to customize to your business model.

CONS: None

Reviewed 2 years ago

Read full review >

The least favorable review

PROS: The product looks nice if you spend the time to make it look nice. Else it looks very basic.

CONS: Sales and their IPO is the only thing they are interested in. Once sale is are you realize nothing works correctly

Reviewed 9 months ago

Read full review >

More reviews from 11 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I LOVE LIGHTSPEED

Read full review >
michele pellegrini
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.08.2019 Company Size: 11-50 Employees Industry: Hospitality

PROS: In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about.A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors

CONS: few aspect could be better, they are always improving and this is good but is still few thing need to work better

What do you think about this review? Great Poor

Backend Down for 2 days, Support is lacking, Advanced Reporting is basic reporting

Read full review >
peter picataggio
1/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 16.07.2019 Company Size: 51-100 Employees Industry: Hospitality

PROS: very simple to use. End user friendly. Easy for staff. When it works it works, every once in a while they seem to make a change that creates havoc on your business then it takes them forever to fix it.

CONS: Our back end is reporting zero sales, all receipts gone, etc. for the last 2 days. Front Line support only offers to escalate, we are basically dead in the water. Been calling support since it occurred. Advance reporting is fairly basic. API - I had asked about limitations on the API they offer and it took forever to get a response. They did tell me to ask in the forums as they do not talk about it via support any longer. ( that was enough I guess to make me back away from trying to do any integrations with their integration partners - I am not sure why anyone would be an integration partner with them when this is how they answer things) An example would be - They have REPORTING partners and the partners told me they rely on the API provided by LIGHTSPEED, Since lightspeed was not able to provide much of anything I though it best not to invest..

What do you think about this review? Great Poor

Horrible service, Much better options else where

Read full review >
Derrick Robertson
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 09.05.2019 Company Size: 51-100 Employees Industry: Restaurants

PROS: The product looks nice if you spend the time to make it look nice. Else it looks very basic.

CONS: Sales and their IPO is the only thing they are interested in. Once sale is are you realize nothing works correctly

What do you think about this review? Great Poor

Great experience

Read full review >
Ariane Payette
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.03.2019 Company Size: 1-10 Employees Industry: Cosmetics

PROS: Le support technique est vraiment super. Très efficace!

CONS: Nous avons du faire des ajustements au tout début, puisqu’à la base le logiciel n’est pas adapté spécialement pour un Spa.

What do you think about this review? Great Poor

LIGHTSPEED makes life easy!

Read full review >
Raphael Guillemin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.02.2019 Company Size: 11-50 Employees Industry: Restaurants

PROS: The different interfaces your able to have on a restaurant platform. Regardless of what type of service you want to offer, they have all the solutions!

CONS: Reporting could be better, and i got confirmation they are already working on the known issues.

What do you think about this review? Great Poor

Great product

Read full review >
Charles Vennat
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend!

CONS: Very happy so far

What do you think about this review? Great Poor

Glad we switched!

Read full review >
Trey Vernon
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2018 Company Size: 1-10 Employees Industry: Retail

PROS: Ease of use for employees and customer support provided

CONS: More reports without having to pay extra

What do you think about this review? Great Poor

We have been using Lightspeed at our small cafe – LOVE IT!

Read full review >
Steve Mohr
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.11.2018 Company Size: 11-50 Employees Industry: Restaurants

PROS: The ease of use is it's best quality - its intuitive & easy to use

CONS: I honestly cant think of any - we haven't run into any issues

What do you think about this review? Great Poor

Shockingly Satisfied

Read full review >
Daniel Youngren
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.11.2018 Company Size: 11-50 Employees Industry: Restaurants

PROS: Shockingly satisfied by this POS. I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I’m also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I’m extremely impressed by how well it works for our unique “combo based” menu. Lightspeed has helped close a lot of simple human error loopholes!

CONS: When a sent item is removed from a tab after it has been sent/saved, the item stays on the tab with a -1 indicator. This is great, however it can lead to big glitches that that item is part of a Combo or Choice. It's only happened a couple of times, where we've had to recreate the check from scratch and have Lightspeed Support manually void out the glitching tab. That's about it!

What do you think about this review? Great Poor

Lightspeed is the future of Restaurant POS

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: 1-10 Employees Industry: Restaurants

PROS: Easy to use simple and intuitive interface. Amazing customer support

CONS: Can be a bit laggy at times if internet connection is not strong

What do you think about this review? Great Poor

LightSpeed bringing the future of POS technology today.

Read full review >
Assad Khan
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.04.2018 Company Size: 1-10 Employees Industry: Restaurants

PROS: Ease and Use. It's simple yet has enough advanced settings to customize to your business model.

CONS: None

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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