What are the best aspects of this product?
Shockingly satisfied by this POS.
I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We’re a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We’d had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I’m also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I’m extremely impressed by how well it works for our unique “combo based” menu. Lightspeed has helped close a lot of simple human error loopholes!
What aspects are problematic or could work better?
When a sent item is removed from a tab after it has been sent/saved, the item stays on the tab with a -1 indicator. This is great, however it can lead to big glitches that that item is part of a Combo or Choice. It's only happened a couple of times, where we've had to recreate the check from scratch and have Lightspeed Support manually void out the glitching tab.
That's about it!
What features/services would you like to see in future versions of this product?
There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.
What specific problems in your company were solved by this product?
A number of human errors due to communication have been resolved. The app is able to be customized to force servers to indicate important details
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Billing irregularities, lack of updates, incompatibility with iOS
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?