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User review of Lightspeed Restaurant

We have been using Lightspeed at our small cafe – LOVE IT!

- by Steve Mohr

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The ease of use is it's best quality - its intuitive & easy to use

What aspects are problematic or could work better?

I honestly cant think of any - we haven't run into any issues

What features/services would you like to see in future versions of this product?

I think for us we want to start printing the labels - I can't comment on the printing

What specific problems in your company were solved by this product?

Running the entire cafe - we couldn't do it without Lightspeed - pulled everything together for us -

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enables us to make more accurate forecasts of future sales and inventory needs.
  • It minimizes errors in operations.
  • It reduces duplicate data entry.

PRICING & COSTS

What was the cost of implementing this product?

just the initial year of usage - $1,000

What is your total annual cost for using this product?

about $1,000

Did you get any discount for this product? How much?

about 20% because they had a sale -

FEATURE DETAILS

Stock and inventory
4
very good
Reporting and analytics
4
very good
Online/mobile ordering
4
very good
Menu management
4
very good
Accounting
5
amazing
Raw material management
4
very good
Recipe management
4
very good
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