- Home POS Systems Lightspeed Retail #1 Business purchase we have ever made.
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User review
of Lightspeed Retail
#1 Business purchase we have ever made.
-
by Shawn Emmerson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very easy to use. Every aspect of the business communicates easily with one another with minimal setup. Sales, inventory management, accounting access, and service are now seamless.
What aspects are problematic or could work better?
Employee management. There is time clock access and tracking, but no scheduling.
What features/services would you like to see in future versions of this product?
There should be a feature for small retailers where two cash registers can operate simultaneously without paying double for an additional access.
What specific problems in your company were solved by this product?
Lightspeed has helped to make our company more profitable. It is so easy to use, training is minimal and mistakes are almost eliminated. With multiple aspects of out business now communicating as one, it has freed up time in our day to become more efficient in other areas of the business.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Sporting Goods
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
AIMSI
Why did you decide to change it?
Previous software was incredibly difficult to use. Setup was extensive (a full week) and even simple tasks took multiple steps. Software was filled with errors and was dated. Support was rude and not helpful. Support became paid service and there were other add-ons not available. Sales team made promises to complete sale, and features that were promised were not delivered.
Are you satisfied with the change?
Beyond satisfied.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$79 per month
What is your total annual cost for using this product?
$936
Did you get any discount for this product? How much?
Multi year discount.
FEATURE DETAILS
POS
Sales Reporting and Analytics very good
4
Customer Management amazing
5
Employee Management ok
3
Inventory Management amazing
5
Point of Sale amazing
5
