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Lightspeed Retail REVIEW

POS Software

3 user reviews

What is Lightspeed Retail?

A cloud-based point-of-sale platform, Lightspeed Retail is designed to be accessed anytime and at any given place. The solution was created to cater to different types of retailers, which include apparel, footwear, pet, and home decor sellers. These businesses can benefit from using the solution as it enables them to meet their POS needs regardless of their size or nature of their products. Lightspeed Retail is meant to streamline and keep business operations running smoothly. The software won our Supreme Software Award for 2017.

The product has virtually everything you need in a POS system. It boasts of inventory management, quoting, ordering and invoicing tools, powerful reporting functionalities and jobs and timesheet features to boot. Using the software’s Lightspeed OnSite POS, switching in between management and sales can be accomplished is quick and easy.

With LighSpeed Retail, users can manage inventory and customers, handle transactions more easily and take a more indepth look at their businesses’ analytics. It is in a nutshell, a total e-commerce system that enables users to manage on-site and online inventory, while getting a singular view of customers and being able to conduct multi-channel data analysis.

With its multi-store capability, you can keep track of all your inventory across locations, with your staff able to check on them and sell from any of your outlets with an iPad. You can also come up with serial numbers, which you can track and assign to your products. A matrix system allows you to make product variations, which include size, material and color.

Overview of Lightspeed Retail Benefits

Lightspeed Retail is a cloud-based point-of-sale software that users can access anytime, anywhere. It was built to cater to retail businesses such as those in the apparel, pet, home decor and footwear sectors. Such enterprises stand to benefit from the product as it enables them to meet their POS requirements whatever their size or the products they are selling. The system effectively streamlines and assures that business operations run smoothly. There are many benefits in using the solution. Here are some of them:

A POS and more

With LightSpeed Retail, you have a total retail POS system that you can rely on. It has a wide array of functionalities that include quoting, invoicing, management and ordering tools. These are further complemented by robust reporting features and timesheet and jobs functionalities. Furthermore, switching between management and sales is possible using the app’s LightSpeed Onsite POS tool.

A total POS solution, the product can handle inventory and customers, conduct transaction with ease and exploit businesses’ analytics. It is a complete e-commerce tool that can also manage both onsite and online inventory, while giving you a picture of your customer base and allowing for multi-channel analysis. The platform also supports devices that run on Mac and iOS.

With Lightspeed Onsite, your staff have all the tools they need to perform most POS operations, including quoting, ordering, and invoicing. Everything they need is within reach, allowing them to lend assistance and service to their customers in every step of the sales cycle. Other features include time-billing, appointment scheduling, and product creation capabilities.

Inventory tracking

You can also track all your inventory across different locations as the platform has a multi-store capability. This feature allows staff to check inventory or sell from anywhere in your store with the use of an iPad. Aside from this, serial numbers can be created for use on your products, allowing you to track them with ease. A matrix system, meanwhile, allows for product variations, which may involve size, color and material.

LightSpeed Retail can monitor sales and inventory numbers, allowing you to see changes in your profits and sales. It can likewise integrate purchasing, transfers and different vendors into a single master order. Special orders, layaways and work orders may also be processed using the system. Users can  generate high-level sales reports and customizable in-depth data reports, providing them with high quality information that can be used to make smart and well-informed business decisions.

SEO and online store building

To help boost your Google, Bing and Yahoo ranking, the vendor included native SEO tools, which you can use without the need for training. Using these tools, you can add metadata to your products, along with page headings, product tags and descriptions and meta descriptions. The solution also sports a blogging system, which you can use to better connect with your customers.

So you want to perk up your online store? LightSpeed Retail can help you. It can build visually stunning online stores with themes that are highly-customizable and professional-looking. You can use your company logo, choose colors, fonts and page layout. This can greatly help you in coming up with your very own brand experience. You can choose from over 60 unique themes, add virtually unlimited number of images by simply dragging and dropping.

Setup and equipment

The platform is quick and easy to setup, you need only to link your account to your Google user account, with personalized onboarding offered absolutely for free. And in case you want to get the most out of your setup, the vendor can provide you additional hardware, which may include barcode scanners, cash drawers and receipt printers. What’s even better about the system is that it can smoothly integrate with popular social media platforms, enabling you to easily connect to your customers.

Overview of Lightspeed Retail Features

  • POS
  • Inventory Management
  • Purchasing Inventory
  • Omnichannel
  • Track Product Transfers
  • Sales Reports
  • Data Reports
  • Quoting
  • Ordering
  • Invoicing
  • Customer Profiling
  • Drag and Drop
  • Multi-Store Passwords
  • Advanced Reporting Uploader
  • Purchase Orders included in API
  • Customer feedback
  • A/B testing capabilities
  • Social media integration
  • Upsell/cross sell tools
  • Allows customers to write product reviews
  • Custom pricing creation
  • Three variations of checkout pages
  • Related products display
  • Marketplace creation
  • Integrated shipping
  • Automated emails for customers
  • Product customization

What Problems Will Lightspeed Retail Solve?

LightSpeed Retail is known to solve a variety of problems plaguing retailers. It allows business to run multiple stores at the same time, helping store owners quickly resolve issues such as inventory and customer database problems. The software is also capable of checking inventory and looking up customers from a single dashboard. Users can complete transactions from the system itself as it integrates with credit card machines. Unlike POS systems of old, LightSpeed Retail is easy to use. It also costs very little to maintain and works pretty well with new technologies.

Awards & Quality Certificates

Lightspeed Retail Position In Our Categories

Position of Lightspeed Retail in our main categories:


Lightspeed Retail is one of the top 50 Sales Software products


Lightspeed Retail is one of the top 50
Sales Software products

Lightspeed Retail is also listed in the following subcategories:

POS Software#6
POS Software#6

Every company has its own characteristics, and may call for a specific POS Software solution that will be designed for their company size, type of customers and staff and even specific niche they cater to. We advise you don't count on locating an ideal app that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few Lightspeed Retail reviews first and even then you should keep in mind what the service is intended to do for your business and your workers. Do you need an easy and intuitive solution with only basic features? Will you really use the advanced functionalities needed by experts and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy app that will fit your budget.

How Much Does Lightspeed Retail Cost?

Lightspeed Retail Pricing Plans:

Basic Plan – $99/month per store

  • 1 register
  • Up to 5 employee accesses
  • Omnichannel capabilities
  • Personalized onboarding
  • 24/7 support
  • Free updates
  • Secure cloud backup
  • Basic reporting

If you need more functionalities, you can directly contact the vendor and request a customized quote.

User Satisfaction

We realize that when you make a decision to buy POS Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lightspeed Retail reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lightspeed Retail. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • International
  • Germany
  • Spain
  • France
  • Dutch
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


Lightspeed Retail User Reviews

Dain Hamilton

Dain Hamilton 1 month ago

Chris Jabbori

Chris Jabbori 4 months ago

What are Lightspeed Retail pricing details?

Lightspeed Retail Pricing Plans:

Basic Plan – $99/month per store

  • 1 register
  • Up to 5 employee accesses
  • Omnichannel capabilities
  • Personalized onboarding
  • 24/7 support
  • Free updates
  • Secure cloud backup
  • Basic reporting

If you need more functionalities, you can directly contact the vendor and request a customized quote.

What integrations are available for Lightspeed Retail?

Lightspeed POS integrates with the following business systems and applications

  • Facebook
  • Agendrix
  • AppCard
  • Bike Exchange
  • Booxi
  • Cayan
  • iZettle
  • Kosmos eSync
  • MailSync
  • MarketMan
  • Mercury
  • Mobikon
  • Moneris
  • NimbleSchedule
  • Perkville
  • Shoutem
  • skuIQ
  • TYRO
  • WooCommerce

User reviews

User reviews in total: 3


Average Rating:

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The most favorable review

Adam Kohn

2 weeks ago

Pros: The ease of use. The consistency. The customer support. The simplification of my end of the day 'closing' the register. The ease of the monthly reports.

Cons: I really don't have any 'problematic' or 'could work better' areas of the software. It does exactly what I need it to do, everyday.

The least favorable review

Chris Jabbori

4 months ago

Pros: Customer service can be ok if you hang up on them and keep calling until you get someone that is knowledgeable.

Cons: Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles, say at 6 you would like the system to trigger an order of 1 case at that inventory point, it will not work. This causes Huge inventory and ordering issues... We must literally order our case products by going around the store and checking inventory. Huge waste of time and major headache for any business owner D- rating with BBB and not even accredited.

Published 2 weeks ago
The ease of use. The consistency. The customer support. The simplification of my end of the day 'closing' the register. The ease of the monthly reports.

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Dain Hamilton
Report a concern

Published 1 month ago
This program streamlines every aspect of the back end of my business. Reordering is a breeze and I can do it from home anywhere. Checking in orders is also very easy and...

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Chris Jabbori
Report a concern

Published 4 months ago
Customer service can be ok if you hang up on them and keep calling until you get someone that is knowledgeable.

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