User review of Lightspeed Retail

Best decision we ever made

- by Justin Sims

What are the best aspects of this product?

Lightspeed is simple to use and easy to train. It completely connects with our Lightspeed eCom shop so all of in our store inventory is completely connected with our website. Lightspeed is also cloud based so I am able to work from my phone or laptop anywhere in the world.

What aspects are problematic or could work better?

There really aren't any issues with Lightspeed but there are a few things that needed to be improved in the connection to eCom and those things are currently being improved.

What features/services would you like to see in future versions of this product?

Product filtering for eCommerce and the setup of shipping pricing needs to be improved and managed from the Retail side of things.

What specific problems in your company were solved by this product?

We went from zero online presence to over half of our business being online in just over 3 years. Allowing our customers to view our entire inventory online has been amazing.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

TriTech AIMsi

Why did you decide to change it?

Our old one was clunky and hard to use. By switching to a cloud based system, we could work on our business 24/7. Also, we needed an easy way to connect online.

Are you satisfied with the change?

Absolutely.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

Best decision we ever made

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