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User review of Lightspeed Retail

Best Retail Improvement!

- by Julie Burczyk

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

My inventory is finally right after two years! Doing a physical count of inventory was simple with the capabilities of running multiple inventory stations at once. Lightspeed Loyalty is seamlessly integrated! Lightspeed also has amazing eCom synchronization.

What aspects are problematic or could work better?

I don't have any problems at this time, which is impressive and speaks volumes about this great POS.

What features/services would you like to see in future versions of this product?

As Lightspeed payments are a new feature and taking off I hope they will start accepting Apple Pay, but it is a small concern compared to all of the amazing features they already have.

What specific problems in your company were solved by this product?

We recently switched to Lightspeed from a different POS, and I can't say enough great things. They helped us seamlessly switch during December so we would be fully operational at the beginning of the new year. Any time I reach out to Customer Support, the service is wonderful, and my questions are fully answered during my call. They go over and beyond to ensure my satisfaction each and every time. We have almost 9,000 different products, and I wish we would have gone with Lightspeed two years ago when we opened. Lightspeed excels with inventory management and eCom synchronization. My vendors love the format of my purchase orders, and it is very easy to receive new inventory! I was able to train our four employees in less than an hour! If on the fence in choosing companies, you will not regret making Lightspeed your winning choice!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Revel Systems

Why did you decide to change it?

Revel Systems had significant flaws with inventory, and after months of reporting it, they couldn't ever solve my open tickets.

Are you satisfied with the change?

Yes! I wish would've changed sooner!

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

POS

Sales Reporting and Analytics
5
amazing
Customer Management
5
amazing
Employee Management
5
amazing
Inventory Management
5
amazing
Point of Sale
5
amazing