MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Lightspeed Retail
User review of Lightspeed Retail

Good start

- by Myles Kesten

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known company with questionable financing for my most critical business system. Not only did they survive and grow, but they learned and are still learning today. And they are a much more credible competitor in a dynamic business segment. I highly recommend them.

What aspects are problematic or could work better?

Offline use

What features/services would you like to see in future versions of this product?

Sales while access to the server is interrupted.

What specific problems in your company were solved by this product?

Costly management of onsite servers was eliminated.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Lightspeed OnSite

Why did you decide to change it?

Needed omnichannel alternative

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

reasonable

What is your total annual cost for using this product?

within my budget

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

none

FEATURE DETAILS

POS

Sales Reporting and Analytics
5
amazing
Customer Management
4
very good
Employee Management
4
very good
Inventory Management
3
ok
Point of Sale
4
very good