What are the best aspects of this product?
I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known company with questionable financing for my most critical business system. Not only did they survive and grow, but they learned and are still learning today. And they are a much more credible competitor in a dynamic business segment. I highly recommend them.
What aspects are problematic or could work better?
Offline use
What features/services would you like to see in future versions of this product?
Sales while access to the server is interrupted.
What specific problems in your company were solved by this product?
Costly management of onsite servers was eliminated.
Are you a current user of this product?
Yes
How long have you been using this product?
Less than 1 year
What is your company size?
11-50 Employees
What is your industry?
Retail
Did your company use a different software before this one?
Yes
What software did you use before?
Lightspeed OnSite
Why did you decide to change it?
Needed omnichannel alternative
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
What was the cost of implementing this product?
reasonable
What is your total annual cost for using this product?
within my budget
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
none
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