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User review of Lightspeed Retail

Great simple POS!

- by Luc Trépanier

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility, and changes the whole in-store experience. And managers at head office can view sales real time from anywhere.

What aspects are problematic or could work better?

Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers. LIke most POS, deposits cannot be managed line by line, just for the whole transaction, which makes it difficult to cancel or refund individual lines.

What features/services would you like to see in future versions of this product?

Complete the API to be able to push any transactions, including parked sales.

What specific problems in your company were solved by this product?

Keeping perpetual inventory of factory store, auditing sales.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Apparel & Fashion

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$0.00 (done internally)

What is your total annual cost for using this product?

$1,200

Did you get any discount for this product? How much?

Free extra registers twice a year for a month, for warehouse sales.

FEATURE DETAILS

POS

Sales Reporting and Analytics
4
very good
Customer Management
4
very good
Employee Management
4
very good
Inventory Management
4
very good
Point of Sale
5
amazing