I love Lightpseed!

What are the best aspects of this product?

I love Lightspeed! If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience.

What aspects are problematic or could work better?

When consolidating my business from 2 locations to 1, it did require some manual work for me to combine all of the inventories, but it got done. It would be great if there were a way to do a large inventory move.

What features/services would you like to see in future versions of this product?

It would be great if there were a way to do a large inventory move.
I would like if the ecom site would backfill the retail site, like the retail site backfills the ecom site.

What specific problems in your company were solved by this product?

I had some major inventory management problems. This cleared them up and tracks them through each location, along with online. I now know what is where.

Are you a current user of this product?

Yes