User review
of Lightspeed Retail
Lightspeed makes retailing easier.
-
by James Grasso
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integrated addons available. The multi-store feature works well.
What aspects are problematic or could work better?
Cons: It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.
What features/services would you like to see in future versions of this product?
I would like to see deposits assigned to their intended purchases.
What specific problems in your company were solved by this product?
Multi store/ Multi channel retail integration.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
RetailPro
Why did you decide to change it?
Lightspeed was easier to use and looked better
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
2000
What is your total annual cost for using this product?
1428
Did you get any discount for this product? How much?
yes. prepaying for 1 year we received 10% savings
FEATURE DETAILS
POS
Sales Reporting and Analytics ok
3
Customer Management very good
4
Employee Management very good
4
Inventory Management very good
4
Point of Sale amazing
5
