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User review of Lightspeed Retail

Lightspeed review

- by leah Dal Ponte

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

it\\\\\\\'s very easy to use and to train people on. If a mistake is made , it\\\\\\\'s very easy to remedy or go back and fix and nice that it\\\\\\\'s cloud based so I can log on from anywhere and do my work

What aspects are problematic or could work better?

customer service can be iffy , like with anywhere I suppose. Just keep calling until you get someone good

What features/services would you like to see in future versions of this product?

a tally counter of items rang in, a sound alarm or chime instead of only a visual aid when something is being sold that is out of stock or below cost so if I am doing something else but an employee is selling, I can hear it and correct them

What specific problems in your company were solved by this product?

pretty much everything. It\\\\\\\'s great

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

vend

Why did you decide to change it?

it was awful

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

very reasonable

What is your total annual cost for using this product?

reasonable and competitive

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

yes, don\\\'t recall

FEATURE DETAILS

POS

Sales Reporting and Analytics
4
very good
Customer Management
4
very good
Employee Management
4
very good
Inventory Management
4
very good
Point of Sale
4
very good