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User review of Lightspeed Retail

Lightspeed solved my inventory management issues!

- by T-Ann Currie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature... so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs.



Most pleased with what Lightspeed had to offer in terms of inventory functionality, ability to create and maintain customer special orders, being able to create location codes for my product, and price.

What aspects are problematic or could work better?

There's not much I don't like--maybe I just haven't found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that's probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured.

What features/services would you like to see in future versions of this product?

Being able to see my ISBN numbers on the main screen of my PO would be a plus!

What specific problems in your company were solved by this product?

Inventory management! My previous software had none! Also, being able to create and maintain special orders for customers.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

1stPay

Why did you decide to change it?

1stPay was a an inventory management nightmare whereas Lightspeed was a great solution to that problem and several others that 1stPay just wasn't.

Are you satisfied with the change?

Oh yes!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

Probably less than $500

What is your total annual cost for using this product?

$950.00

Did you get any discount for this product? How much?

Yes. If prepaid for 4 years we saved $11 per month. $528 over life of contract (still under contract)

FEATURE DETAILS

POS

Sales Reporting and Analytics
4
very good
Customer Management
4
very good
Inventory Management
5
amazing
Point of Sale
5
amazing